Care Concierge - Medical Assistant

Curana Health, Inc.•Morganton, NC

4d•Hybrid

About The Position

The Care Concierge is a key role in Curana’s Interdisciplinary Care Team. The Care Concierge is on-site at Senior Living Facilities and is a bridge between patients, providers, and Curana’s virtual support team.

Requirements

High School Diploma or equivalent
Registered or Certified Medical Assistant.
1+ years of experience working in a medical office, community engagement, or other related fields.
Ability to interpret medical records, lab results, and appointment notes.
Demonstrates experience in collecting clinical information and surfacing changes to the appropriate Curana care team member.
Willingness to travel to local Senior Living Communities.
Proficient computer skills and exhibits knowledge in using various Microsoft Office applications.
Excellent organizational and time management skills with the ability to prioritize tasks.

Nice To Haves

Experience working with chronic care management (CCM) or other care management programs.

Responsibilities

Conduct monthly in-person rounds for patients enrolled in Advanced Primary Care Management (APCM) or the Guiding an Improved Dementia Experience (GUIDE) programs.
Address patient and durable power of attorney (DPOA) inquiries via telephone.
Respond to patient or caregiver messages received via the Curana Patient Portal.
Assist patients with scheduling follow-up appointments with Curana Providers or specialists.
Manage electronic health records (EHR) and ensure accurate and up-to-date patient records.
Coordinate documents needed for review or signature by a provider.
Facilitate provider orders and escalate findings.
Support Provider scheduling.
Assists with prior authorizations.
Obtain patient records and diagnostic test results.
Organizing telehealth consultations.
Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network.
Other duties as assigned