Care Coach

BJC HealthCare • Creve Coeur, MO

7d • Hybrid

About The Position

The Care Coach, in collaboration with the interdisciplinary care team, is responsible for helping facilitate patient care along the continuum through effective transition planning. This position assists patients with achieving optimal health, access to care and appropriate utilization of resources to ensure patients receive the right care at the right time. Provides support to ambulatory care management programs; conducts patient outreach to individuals following a recent ED or inpatient stay; reviews patient discharge instructions and assesses understanding; completes medication review, schedules PCP follow up appointments and identifies and escalates clinical concerns. Identifies and manages patients' care needs per established protocols and department policies for Care Management Programs. Assesses and determines barriers to care; provides care coordination and assistance to patients to address concerns. Utilizes strong time management skills, prioritization skills, and critical thinking skills to perform patient outreach.

Requirements

• High School Diploma or GED
• <2 years experience

Nice To Haves

• 2-5 years experience
• Licensed Practical Nurse
• Registered Medical Assistant

Responsibilities

• Provides support to ambulatory care management programs; conducts patient outreach to individuals following a recent ED or inpatient stay; reviews patient discharge instructions and assesses understanding; completes medication review, schedules PCP follow up appointments and identifies and escalates clinical concerns.
• Identifies and manages patients' care needs per established protocols and department policies for Care Management Programs.
• Assesses and determines barriers to care; provides care coordination and assistance to patients to address concerns.
• Utilizes strong time management skills, prioritization skills, and critical thinking skills to perform patient outreach.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED