Care Coach

Cariloop

9h•Remote

About The Position

Founded in 2012, Cariloop is a care company fueled by a deeper purpose: ensuring that no one goes through caregiving alone. We are a compassionate organization committed to providing steadfast support to those navigating the complexities of caregiving. Our platform is a lifeline, offering personalized guidance from expert Care Coaches, cutting-edge digital tools, and access to an integrated care provider support network and community, tailored to meet the diverse needs of individuals and families at every stage of life. Operating remotely across the United States, we embrace a virtual work culture that champions collaboration, flexibility, and inclusivity. At Cariloop, we believe the unbiased, inclusive, and empathetic way we strive to serve caregivers is a reflection of how we serve our employees. You'll have the opportunity to make a genuine difference in the lives of millions of caregivers while enjoying the autonomy and flexibility of remote work. As a member of our team, you'll contribute to a movement to redefine the standard for caregiver support, shaping a future where caregivers feel supported, empowered, and recognized for their invaluable role. As a Public Benefit Corporation and a Certified B Corp, we are constantly striving to use our business and platform as a force for good, being especially mindful of how we create a profitable, sustainable enterprise while supporting all of our stakeholders and giving back to our communities. We believe deeply that the way we care for others should be a reflection of the way we care for our team. We seek to foster a culture of care that sees people for who they are and celebrates the core values they hold dear. When we care for our Loopers, our Loopers can focus on caring deeply for the caregivers, families, and communities we serve. Join us in our mission to create positive change, and together, let's forge a path toward a more caring and connected world. As a Care Coach, you will provide guidance, resources, and support to individuals navigating the complexities of caregiving. You will serve as a trusted source of support by actively listening to member needs or concerns and tailoring guidance for solutions to meet the unique needs of each member. This is a great opportunity for someone who has experience in the field of nursing, general social work, counseling, healthcare administration, or related field of study. We provide Care Coaches with a detailed onboarding and training program to set you up for success. If you are someone who values helping others and wants to make a direct impact on the quality of life for caregivers and their families, then we encourage you to apply.

Requirements

An active license and/or certification in your area of expertise within the state of residency, such as LSW, LMSW, LCSW, LPN, RN, LNHA, CCM, COTA, OT, RT, or PT.
5+ years of experience providing caregiver support, managing care coordination, or working in a clinical, social work, or healthcare administration setting.
Ability to work with a diverse population of individuals, age groups, and adults or children with disabilities and special needs.
Knowledge and familiarity with caregiving's physical, financial, and mental health implications, including stress, grief, and burnout.
Ability to multi-task to accomplish workload efficiently.
Ability to work from home with dedicated space for phone call communication.

Nice To Haves

Bachelor’s degree in nursing, psychology, social work, or a related field of study is preferred.
Bilingual proficiency in French or Spanish is a plus.

Responsibilities

Evaluate member needs by responding to caregiver inquiries via portal outreach.
Provide one-on-one coaching, emotional support, and guidance to caregivers throughout their caregiving journey.
Educate members on available resources, services, and support networks in their surrounding communities.
Assist members with navigating matters related to care recipients’ health and wellbeing, insurance, financial resources, and various care support needs.
Serve as a point of contact for answering questions, providing information, and explaining resources involved in navigating the healthcare system, education system, insurance claims, or legal matters related to caregiving.
Manage the logistics of caregiving such as assisting members in identifying qualified caregivers, scheduling appointments, educating and providing guidance on common caregiving tasks, supporting with IEP/504 meetings, etc.
Provide timely support to members by responding to inquiries or communications via phone or Cariloop’s member portal within 2 hours of outreach.
Collaborate with internal team members and external stakeholders, such as healthcare providers, social workers, or other related caregiving providers to effectively manage the coordination of caregiving support services.
Maintain accurate and compliant records of coaching sessions, care support plans, communications, and resources provided to members with the utmost integrity and according to HIPAA and privacy regulations.

Benefits

Comprehensive medical, dental, and vision insurance coverage
Employer contributions to 401k retirement plans and Health Savings Accounts (HSA), empower you to build a secure financial future while taking care of your present needs.
Company-sponsored life, short-term, and long-term disability insurance, providing peace of mind in both anticipated and unforeseen life events
Access to Cariloop's member portal and services for both you and your family, offering a wealth of resources and support in navigating your caregiving journey
Annual stipends through our partner UrbanSitter, providing access to trusted care for your entire household, spanning childcare, tutoring, pet sitting, housekeeping, and senior care services
Open time-away policy and 14 paid company holidays yearly, promoting self-care and work-life balance, reflecting our commitment to Loopers’ well-being
Quarterly mental health days where all Loopers are encouraged to disconnect and recharge for the day
Paid volunteer time away, allowing all Loopers to make a positive impact in our communities
Fully paid caregiver leave for all Loopers, reflecting our commitment to supporting caregivers within our own company
And more!