Connected Care Coach

Teladoc • Mobile, AL

8d • $24 - $28

About The Position

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens. Summary of Position The Connected Care Coach is responsible for proactively contacting identified members to drive behavior changes and positively impact clinical outcomes. The schedule for this role will be 1:45pm-10:15pm CST. The work days will be: Sunday, Monday, Wednesday, Thursday, and Friday. The off days will be Tuesday and Saturday. Please note, the schedule is non-negotiable.

Requirements

• Ability to work 1:45pm-10:15pm CST, as stated above.
• Excellent written and verbal communication skills
• Exceptional time management and organizational skills
• Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner
• Possess excellent customer service and interpersonal skills to provide a consistently high-quality member experience.
• Flexible and able to work in a fast-paced environment
• Adaptable, innovative, and embraces teamwork and change.
• Able to learn and effectively utilize multiple technology platforms including but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce, and Jira
• Bachelor's Degree in relevant discipline or MA/EMT/Paramedic certification
• 2+ years experience in a healthcare delivery or related environment

Nice To Haves

• Bilingual Spanish and English, preferred
• The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Responsibilities

• Conduct member outreach to drive behavior change and positively impact clinical outcomes (95%)
• Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and coaching conversations to provide feedback and support, answer questions, share resources, and hold members accountable to their goals.
• Utilize a coaching approach congruent with motivational Interviewing in order to empower members to be able to effectively self-manage their own chronic condition(s) and health.
• Refer members for support and education for conditions as needed based on clinical care guidelines.
• Maintain accurate and thorough case documentation to the standards set by Teladoc Health.
• Complete administrative duties essential for smooth operation Support corporate initiatives and special projects as needed (5%)
• The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Benefits

• In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.
• Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.
• This information is applicable for all full-time positions.
• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.
• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees