Care Coach Lead

Charlie Health Clinical

8d • Hybrid

About The Position

As the Care Coach Lead, you will oversee a team of care coaches and be responsible for ensuring the delivery of exceptional, compassionate care to our clients. You will provide guidance and mentorship to your team, ensuring that all care coaches are supported in their professional development while maintaining a high standard of care. This role involves both direct service and leadership responsibilities, collaborating with clinical teams to help clients navigate their mental health journey.

Requirements

• Minimum 2 years working experience in a Crisis position as a Supervisor
• Available evenings (until 9p MST) and Saturdays
• Prior management experience
• Experience in a KPI driven environment

Nice To Haves

• Clinical background or licensure a plus

Responsibilities

• Lead, train, and support a team of care coaches (crisis) in their daily responsibilities.
• Foster a positive and collaborative team culture that emphasizes open communication, respect, and mutual support.
• Ensure care coaches are meeting performance metrics and delivering high-quality, client-centered care.
• Conduct regular team meetings and 1:1s to provide ongoing feedback and support.
• Support the continuous improvement of programs by reviewing care coach performance, client outcomes, and feedback to identify areas for growth.
• Assist in the onboarding and ongoing training of new care coaches.

Benefits

• Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
• Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees