Telephonic Care Coach

CenterWell Home Health•Louisville, KY

4d•Remote

About The Position

Become a part of our caring community and help us put health first The Telephonic Care Coach 1, in a telephonic environment, evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Telephonic Care Coach 1 work assignments are often straightforward and of moderate complexity. Availability/Shift details: Full time 40 hours a week. The schedule will be 8 hour shifts, 5 days a week Monday-Friday. Standard working hours are from 9am-5:30pm EST. Based on business needs, the schedule may vary some and could be scheduled for an 8 hour shift ending as late as 7pm EST. May require holiday and weekend coverage in the future based on business needs. The Telephonic Care Coach : Employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, and conversations with member. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Use your skills to make an impact

Requirements

2 or more years of related experience
Proficiency with the following Microsoft Office Programs: Outlook, Word, Excel
Exceptional verbal/written communication and interpersonal skills
Ability to use a variety of electronic information applications/software programs
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Home or Hybrid Home/Office employees will be provided with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

Bachelor's degree in health and human services field
Prior experience with Medicare & Medicaid recipients
Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
Experience with health promotion, coaching and wellness
Knowledge of community health and social service agencies and additional community resources

Responsibilities

Employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources.
Identifies and resolves barriers that hinder effective care.
Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, and conversations with member.
Understands own work area professional concepts/standards, regulations, strategies and operating standards.
Makes decisions regarding own work approach/priorities, and follows direction.

Benefits

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities

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