Care Coach - Transition Coordinator LPN
About The Position
The Telephonic Care Coach 1, in a telephonic environment, evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Telephonic Care Coach 1 work assignments are often straightforward and of moderate complexity. The Telephonic Care Coach 1 employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services and resources. Identify and resolve barriers that hinder effective care. Ensure patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understand own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Requirements
- Must reside in the state of Oklahoma
- Unrestricted Oklahoma Licensed Practical Nurse license.
- 1 or more years of related experience
- Knowledge of Microsoft Office Word and Excel
- Exceptional verbal/written communication and interpersonal skills
- Ability to use a variety of electronic information applications/software programs
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Nice To Haves
- Prior experience with Medicare & Medicaid recipients
- Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
- Experience with health promotion, coaching and wellness
- Knowledge of community health and social service agencies and additional community resources
Responsibilities
- Evaluates member's needs and requirements to achieve and/or maintain optimal wellness state.
- Guides members/families toward and facilitates interaction with resources appropriate for the care and wellbeing of members.
- Employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services and resources.
- Identifies and resolves barriers that hinder effective care.
- Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning.
- Understands own work area professional concepts/standards, regulations, strategies and operating standards.
- Makes decisions regarding own work approach/priorities, and follows direction.
Benefits
- Health benefits effective day 1
- Paid time off
- holidays
- volunteer time
- jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
- medical, dental and vision benefits
- short-term and long-term disability
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
