Care Coach Lead
Charlie Health
•Hybrid
About The Position
As the Care Coach Lead, you will oversee a team of care coaches and be responsible for ensuring the delivery of exceptional, compassionate care to our clients. You will provide guidance and mentorship to your team, ensuring that all care coaches are supported in their professional development while maintaining a high standard of care. This role involves both direct service and leadership responsibilities, collaborating with clinical teams to help clients navigate their mental health journey.
Requirements
- Minimum 2 years working experience in a Crisis position as a Supervisor
- Available evenings (until 9p MST) and Saturdays
- Prior management experience
- Experience in a KPI driven environment
Nice To Haves
- Clinical background or licensure a plus
Responsibilities
- Lead, train, and support a team of care coaches in their daily responsibilities.
- Foster a positive and collaborative team culture that emphasizes open communication, respect, and mutual support.
- Ensure care coaches are meeting performance metrics and delivering high-quality, client-centered care.
- Conduct regular team meetings and 1:1s to provide ongoing feedback and support.
- Support the continuous improvement of programs by reviewing care coach performance, client outcomes, and feedback to identify areas for growth.
- Assist in the onboarding and ongoing training of new care coaches.
Benefits
- Comprehensive benefits to all full-time, exempt employees
- Base pay between $55,000 and $70,000 per year
- Incentive compensation
- Discretionary bonuses
- Other short and long-term incentive packages
- Other Charlie Health-sponsored benefits
- State background checks paid for by Charlie Health
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
