Care Coach II

Careforth•El Paso, TX

8d•Remote

About The Position

The Care Coach II supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with state and MCO case managers, the Care Coach II provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via telephony and proprietary digital chat technology, using evidence-based methods of care that address both health care and social needs. The Care Coach II typically handles more complex, higher risk/need cases on the Coaching Ops team, which may span across multiple states and/or Careforth programs.

Requirements

4+ years' experience working in care planning /case management is required
Experience working with the elderly or adults with disabilities highly desired, pediatric and behavioral health support experience is an asset
Remote case management experience highly desired
Comprehensive knowledge of industry concepts and principles; Ability to provide coaching support and consultation across a broad range of clinical topics
Exceptional active listening and communication skills with a focus on empathy
Proven experience accessing and locating community resources
Ability to navigate (and teach others to navigate and utilize) mobile applications
Ability to multitask in a fast-paced environment, with excellent decision-making skills
Multilingual skills required- Spanish fluency is required
Must be able to work 11-8 EST/8-5 PST required

Responsibilities

Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing
Manage a caseload and leverage technology to enable effective coaching and information referral
Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include referral to external resources
Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions
Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate
Perform case conferences, summary reports, and incident management in compliance with applicable state and program regulatory and/or accreditation requirements
Solicit feedback from caregivers to identify opportunities for additional support and process improvement
May act as a mentor for junior coaches and/or clinical consultant for the coaching ops function
Perform other duties as assigned