Care Center Representative - Remote OK, TX, LA, AR, NE, KS

Modivcare

2d•Remote

About The Position

At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. This is a meaningful role where you can make a real impact. The role is fully remote and requires a High School Diploma or GED. We are looking for individuals with exceptional customer service and interpersonal skills, strong oral and written communication abilities, and the capacity to remain calm and empathetic in high-pressure situations. A self-motivated attitude with the ability to work independently and collaboratively is essential. Technical skills include proficient typing (35 WPM), familiarity with customer service software and CRM systems (preferred), ability to toggle between multiple screens and systems efficiently, and proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. A minimum of 0-1 year of customer service experience, preferably in a contact center or healthcare setting, is required. Candidates must be willing to work weekends, overtime, and flexible hours as needed. Remote capability requirements include minimum internet speeds of 25Mbps download and 5Mbps upload. To be eligible, you must reside in Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

Requirements

Exceptional customer service and interpersonal skills.
Strong oral and written communication abilities.
Ability to remain calm and empathetic in high-pressure situations.
A self-motivated attitude with the ability to work independently and collaboratively.
Proficient typing skills (35 WPM).
Ability to toggle between multiple screens and systems efficiently.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
High School Diploma or GED required.
0–1 year of customer service experience, preferably in a contact center or healthcare settings
Willingness to work weekends, overtime, and flexible hours as needed.
Minimum internet speeds of 25Mbps download and 5Mbps upload required.
Must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Nice To Haves

Familiarity with customer service software and CRM systems

Responsibilities

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
Communicate with empathy, respect, and patience to ensure a positive experience for our members.
Verify and update customer information in the system to ensure records are accurate.
Troubleshoot alarm systems and report issues to ensure timely maintenance.
Proactively inquire about and recommend preventative healthcare services to members.
Manage access to highly sensitive materials and maintain strict confidentiality.
Talk and type simultaneously while navigating multiple screens and systems efficiently.
Successfully complete new hire training and pass all required compliance testing.
Perform other duties as assigned.

Benefits

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)