Care Center Manager

Proliance Surgeons•Renton, WA

9d•$68,533 - $123,359•Hybrid

About The Position

At Proliance Surgeons, we are seeking leaders, developers, and guides to drive our growth and enable our excellence in care. Our vision is to provide excellent surgical and clinical care for every patient, every day. The Care Center Manager is an integral member of this team and is responsible for the supervision, direction, and coordination of the day-to-day administrative and operations of the clinic and any respective satellite locations. This role is crucial in fostering a patient-focused customer service environment that maximizes patient, physician, and employee satisfaction.

Requirements

Minimum of 5 to 7 years in a medical office setting.
Strong knowledge of medical terminology; completion of medical terminology or anatomy and physiology course/course work in related field preferred.
Demonstrated strong analytical troubleshooting and problem-solving skills.
Working knowledge of healthcare workflow and processes.
Working knowledge of software applications including MS Office applications, practice management and EHR products.
Demonstrated proficiency in all forms of communications and the development of strong interpersonal relationships.
Demonstrated skills in operations, human resources and people management, physician relations and financial management.
Knowledge of ICD-10 and CPT coding and their effect on reimbursement from third party payers.

Nice To Haves

Associates or Bachelor’s degree in Business Administration, Management or Health Care Administration preferred.
Two to three years’ medical office experience as Manager or Supervisor preferred.
Experience in lieu of formal degree will be considered.

Responsibilities

Supervise, direct, and coordinate the day-to-day administrative and operations of the clinic and any respective satellite locations.
Develop and maintain a patient-focused customer service environment that maximizes patient, physician, and employee satisfaction.
Manage the recruitment, hiring, onboarding, performance management, coaching, feedback, and employment decisions of direct reports and the care center, in collaboration with leadership.
Schedule, coach, supervise, and guide staff to meet daily operational objectives, flexing staff as needed.
Organize, monitor, and delegate routine work flow of the clinic team, including phone calls, registration, co-pay and cash collection, insurance verification, check-out, medical records, filing, scanning, indexing, dictation, and mail distribution.
Monitor patient flow from check-in to check-out to minimize delays and reassign staff as needed to maximize service.
Serve as a direct liaison with leadership and physicians to ensure patient needs are met, quality standards are maintained, costs are controlled, and productivity is maximized.
Act as a working supervisor, able to fill in and perform duties in applicable positions.
Establish, maintain, and update protocols, ensuring timely and accurate information dissemination.
Develop and implement initiatives related to quality, efficiency, teamwork, and customer service.
Develop role-specific performance expectations, provide training and development plans, and deliver timely feedback.
Conduct performance reviews and development discussions.
Identify and implement opportunities to build employee morale, motivation, and engagement.
Assure a clean and safe work environment.
Develop strong inter-department teamwork.
Monitor customer/patient service feedback and contribute to resolving complaints and service issues.
Plan and initiate process improvement and cost reduction opportunities.
Assist Business Office and ancillaries in resolving requests for information and organize annual medical records purge.
Oversee or delegate ordering of office and medical supplies, ensuring proper PAR levels are maintained.