Care Case Manager

Alpine Home Medical • Draper, UT

1d • Onsite

About The Position

Our Care Case Managers represent and serve as the point of contact for patients who are receiving services from Alpine Home Medical. We look for individuals who embody Alpine Home Medical's values and focus on establishing collaborative relationships with patients to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and verifying information supplied by patients. This role will operate in a professional office environment, and will routinely use company computers, phones, and headsets. We want our customers to receive the best care possible, and our Care Case Managers are key in doing so.

Requirements

• One year of customer service experience involving interactions with customers.
• Demonstrated basic computer skills and the ability to multi-task.
• Professional manner and strong interpersonal and communication skills.
• Regular, dependable attendance and punctuality.

Nice To Haves

• Two to three years of service experience, especially in a healthcare related field.
• Problem solving ability, analytical skills, self-motivated and able to work well in an office environment.
• Superior communication skills, both verbal and written.
• Superior customer service skills, with the ability to quickly identify patient needs and provide effective solutions with professionalism. You should be able to "smile" over the phone, so to speak.
• Attention to detail is a must, as is the ability to handle several tasks with interruptions.
• Ability to focus and execute role responsibilities while being seated for most of the workday.
• A High school diploma or G.E.D.
• Bilingual (English/Spanish) - is a plus.

Responsibilities

• Professionally assist our patients with the intake process, with medical billings questions, or with any sort of disputes.
• Efficiently updates and verifies patient demographics, insurance, and contact information.
• Readily identify our patient's needs, build, and foster a positive customer relationship, and provide possible solutions to customers.
• Respond appropriately and accurately to patient questions and concerns with a friendly and attentive attitude, doing your best to give the patient the best experience possible.
• Perform other duties as deemed appropriate by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED