CARE ASSOCIATE - RHEUMATOLOGY (40 HRS/WK DAYS)

Riverside Healthcare • Kankakee, IL

2d • Onsite

About The Position

Riverside Healthcare is seeking an organized and personable Front Desk Registration Staff member to join our team. The individual in this role will be the first point of contact for patients and visitors, responsible for ensuring a smooth and welcoming registration process. This position is critical in managing patient flow and providing excellent customer service and demonstrates flexibility with assignments within professional scope/duties/licensure.

Requirements

• High school diploma or equivalent preferred.
• Exposure to chemicals: Copy machine toner, fax machine toner, household cleaners.
• Exposure to Video Display Terminals: Extreme
• Exposure to Blood and Body Fluids: Some potential due to vomit, coughing, but the use of Universal Precautions and protection reduces risk.
• Exposure to TB or Airborne Pathogens: Exposure to patients.
• Speech: Needed for presentations/training, telephone communication, facilitate meetings.
• Vision: Needed to read memos and literature.
• Smell: Electrical/fire safety.
• Hearing: Needed for telephone communications, meetings, and listening to employee concerns.
• Touch: Need to write, do computer entry, filing.
• Sit: 80%
• Stand: 10%
• Walk: 5%
• Lift: 2%
• Squat: 1%
• Bend: 2%
• Reach above shoulders: 1%
• Up to 10 lbs: Occasionally
• Up to 20 lbs: Occasionally
• Up to 35 lbs: Occasionally
• Up to 50 lbs: Occasionally
• Carry charts from file cabinets to exam room or desk; stock rooms with supplies, carry supplies from med room to patient room. Place supplies in cabinets, move chairs and boxes.
• Sit: 10
• Stand: 10
• Walk: 3
• Lift: 1
• Squat: 1
• Bend: 1
• Reach above shoulders: 2
• Repetitive use of hands (Frequency indicated): Simple grasp up to 10 lbs.
• Normal weight: 70%
• Pushing & pulling Normal weight: 50-200#
• Fine Manipulation: Writing, calculator, and computer keyboard.
• Inside hours: 8
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere: Odors

Responsibilities

• Greet patients timely and courteously, escorting them to exam rooms and ensuring a positive experience.
• Answer telephone calls with a positive attitude, take accurate messages, and address customer questions and concerns efficiently.
• Assist patients with electronic registration within the clinic setting, ensuring all required information is accurately entered into the system.
• Perform accurate computer data entry of patient demographics and other essential information in the EMR.
• Register patients according to clinic protocols, including verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments.
• Scan and file patient test results, records, and other paperwork in a timely and accurate manner, ensuring proper documentation in the EMR.
• Document missed appointments in patient records and follow up on patient work queues in a timely manner.
• Assist with confirming patient appointments and maintaining the front desk and reception areas, ensuring they are ready for each working day and fully operational at the start of business hours.
• Maintain a pleasant, friendly, and professional demeanor with all employees, patients, guests, vendors, and visitors of Riverside Healthcare.
• Adhere to AIDET format and standards. Acknowledge and greet all customers timely with a professional and friendly demeanor.
• Identify patients' needs for additional information and refer them to appropriate healthcare resources as needed.
• Maintain current knowledge of insurance coverages to assist patients with insurance verification and authorization processes.
• Clean exam rooms using proper wipes and following appropriate wet time guidelines to ensure a safe and sanitary environment.
• Assist with maintaining office supplies and ensuring the clinic is fully stocked and organized.

Benefits

• nationally rated employee well-being programs
• competitive compensation
• generous retirement offerings
• programs that invest in your career development
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance
• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Paid Leave Hours accrued as you work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED