Care and Safety Specialist - Phoenix, AZ

Connections Health Solutions • Phoenix, AZ

9d • Onsite

About The Position

The Care and Safety Specialist helps in creating a welcoming, safe, and recovery-oriented environment for individuals, staff, and visitors. This role serves as a front-line presence at facility entrances, offering hospitality, guidance, and support while ensuring that basic safety procedures are followed. Care and Safety Specialists contribute to a calm, respectful atmosphere by building rapport, supporting individuals in distress, and assisting in de-escalation using trauma-informed approaches. Drawing from lived experience in recovery, the Specialist offers empathy, encouragement, and hope as part of a collaborative care team.

Requirements

• High School Diploma or equivalent required
• Experience in customer service, hospitality, human services, or similar roles preferred
• Strong interpersonal and communication skills with a warm, professional demeanor
• Ability to remain calm, patient, and clear-headed in fast-paced or stressful situations
• Comfortable engaging with individuals who may be in emotional distress
• Ability to sit, stand, or walk for extended periods as needed
• Commitment to trauma-informed, person-centered practices
• Must be able to perform Safe Clinch patient restraint techniques in alignment with facility policies and training standards
• Strong interpersonal and communication skills
• Ability to remain calm and effective in high-stress or emergency situations
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

Nice To Haves

• Training in crisis intervention, de-escalation
• Behavioral health experience
• Lived experience of recovery from mental health and/or substance use challenges

Responsibilities

• Greet individuals, visitors, and staff warmly upon arrival and offer assistance, information, or direction as needed.
• Provide a consistent, friendly presence to support a positive and respectful environment.
• Assist individuals with check-in procedures, visitor processes, and general inquiries.
• Monitor public and common areas to identify and communicate any facility or safety concerns to the appropriate team members.
• Maintain awareness of the flow of individuals entering and exiting the facility and communicate observations that may support overall safety and operations.
• Respond calmly and appropriately during incidents or disruptions by notifying and supporting the appropriate staff.
• Use trauma-informed communication and de-escalation techniques to support individuals who may be experiencing stress or distress.
• Collaborate with clinical and operational staff to support a smooth and organized environment throughout the facility.
• Maintain a tidy and welcoming front-desk area, ensuring materials, signage, and supplies are up to date.
• Ensure adherence to facility policies regarding visitor access, contraband, and security screenings.
• Perform light facility-support tasks as needed, such as assisting with visitor badges, coordinating deliveries, or helping direct foot traffic.
• Attend trainings, maintain required certifications, and participate in safety/security drills.
• Safely and effectively perform Safe Clinch patient restraint techniques, ensuring the safety and dignity of individuals and staff.
• Perform other duties as assigned to support the mission of providing a safe, recovery-oriented environment.

Benefits

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED