Care Advocate

Copa Health•Phoenix, AZ

13d

About The Position

Copa Health is seeking a compassionate and motivated Care Advocate to join our 24/7 transitional housing program. As a Care Advocate, you will play a vital role in ensuring the safety, dignity, and well-being of participants while fostering a welcoming and supportive environment. You’ll be hands-on in daily operations—coordinating move-ins and move-outs, supporting participants with life skills and resources, overseeing meal services, ensuring facility cleanliness and safety, and conducting wellness checks. This role is essential to helping individuals stabilize, grow, and successfully transition toward independence.

Requirements

High school diploma or GED.
At least 6 months of experience in human services, shelter, or transitional housing (related volunteer experience considered).
Valid driver’s license with eligibility to drive company vehicles.
Must obtain a Level 1 Fingerprint Clearance Card within 8 weeks of hire.
TB clearance required at hire and annually thereafter.
Must successfully complete pre-employment drug screening.
Strong problem-solving and crisis management abilities.
Knowledge of trauma-informed care and person-centered practices.
Empathy, compassion, and professionalism when working with diverse populations.
Effective communication (verbal, written, and non-verbal).
Technology proficiency (HMIS, Microsoft Office, communication tools).

Nice To Haves

Knowledge of Arizona community resources preferred.

Responsibilities

Support participants in understanding and following program expectations.
Conduct rounds and wellness checks to monitor safety and security.
De-escalate conflicts safely and appropriately; engage crisis response as needed.
Encourage life skills, job readiness, and financial literacy programs.
Connect participants to case management and community resources.
Coordinate move-ins and move-outs for smooth transitions.
Maintain accurate supply inventory and oversee meal services.
Ensure participant living spaces are clean and safe.
Complete timely data entry in HMIS.
Provide light housekeeping and resolve hazardous conditions as needed.

Benefits

Limitless Growth and Career Advancement: Explore diverse career paths with internal development opportunities.
Ongoing Career Development: Continuous training through our Organizational Development & Learning Department.
Generous PTO: Start with up to 3 weeks in your first year, plus an extra PTO day for Employee Well-Being.
Paid Holidays: 10 paid holidays annually.
Comprehensive Wellness Program: Health Coach support and wellness incentives to reduce healthcare costs.
Tuition Reimbursement: Up to $3,000 annually for educational growth.
Affordable Healthcare Options: Medical, Dental, and Vision plans.
Flexible Spending Accounts: H.S.A., H.R.A., and F.S.A. options with select medical plans.
Insurance Coverage: Free Short-Term Disability, Long-Term Disability, and Life/AD&D insurance (up to $100,000).
Retirement Savings: 403(b) retirement plan with company match.
Employee Assistance Program: 6 free coaching sessions, 6 free therapy sessions, and wellness resources.
Additional Options: Pet Insurance, Additional Life/AD&D coverage, and more.