Patient Care Advocate

Baptist Healthcare System•Lexington, KY

About The Position

Patient Care Advocate Full-time, Days Job Requirements: The Patient Care Advocate assists patients in navigating their interactions with Baptist Health and maintains patient rights by educating patients and families. Works with physicians and the health care team to improve patient care and promote positive patient, family, physician and caregiver communications. The Patient Experience Advocate assumes accountability for the response to and resolution of patient/family complaints and concerns and provides data, from outside Survey Company, to hospital leadership to support recommendation for process change and accreditation standards. This position will also support program management for Patient Advisory Council. Requirements: Bachelors Degree Two years experience in healthcare or hospitality If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

Requirements

Bachelors Degree
Two years experience in healthcare or hospitality

Responsibilities

Assists patients in navigating their interactions with Baptist Health
Maintains patient rights by educating patients and families
Works with physicians and the health care team to improve patient care
Promotes positive patient, family, physician and caregiver communications
Assumes accountability for the response to and resolution of patient/family complaints and concerns
Provides data, from outside Survey Company, to hospital leadership to support recommendation for process change and accreditation standards
Supports program management for Patient Advisory Council