Patient Advocate
About The Position
Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes. Collaborate with appropriate staff to develop acceptable resolutions to potential complaints. Identify process deficiencies that result in possible threats to patient rights or patient safety. Maintain the complaint and grievance logs up to date. Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner. May participate in new hire orientation on educating staff on patient safety and advocacy Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
Responsibilities
- Facilitate patient/family grievance process
- Process complaints
- Forward complaints to appropriate manager
- Communicate resolution to complainant
- Collaborate with staff to develop resolutions to potential complaints
- Identify process deficiencies that threaten patient rights or safety
- Maintain complaint and grievance logs
- Collaborate with risk department and department managers
- Participate in new hire orientation
- Identify critical customer service needs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
