Partner Relationship Manager/Care Advocate

Four Seasons, The Care You Trust•Flat Rock, NC

2d•Onsite

About The Position

This position works under the direction of the Growth Leader. As a Care Advocate, your primary responsibility will be to work with the professional medical community to increase the volume of patients served through Hospice, Palliative Care, Care Navigation, and Four Seasons Home Care services. To effectively position Four Seasons’ services, you will identify and develop accounts to further their awareness of eligibility and to position the benefits that Four Seasons’ services provides to patients, families, and to the Referral Partners themselves, with the goal of increasing total referral volume.

Requirements

Ability to communicate clearly, effectively and tactfully, both written and verbally
Ability to manage various assignments simultaneously
Working knowledge of computer systems, internet, Excel, and Word
Reliable transportation
BS or BA in Marketing, Communications, Social Work, Nursing or Business Administration, or equivalent.
Two years of experience in sales for a post-acute service provider
Minimum of one year of experience in Health Care Sales required

Responsibilities

Serve as a Four Seasons Ambassador within the community. As such, you will present professionally, have good problem-solving capabilities, have excellent interpersonal communication, and have excellent customer service skills.
Visit 6-10 Referral Partners within the medical community on typical days (i.e., when not conducting meetings, luncheons, seminars). As such, you will be required to travel extensively throughout your assigned territory or elsewhere on behalf of Four Seasons.
Regularly communicate with and work collaboratively with your internal team, comprised of both clinical and operational members, to ensure community satisfaction with Four Seasons’ services.
Educate the community about services provided by Four Seasons through personal contact, in-services, and participation in community activities.
Coordinate relationships and education events with Referral clinical staff and FS clinical staff.
Assist with information visits as needed by the Response Center or from partner facility requests to promote any requested service line and introduce other service lines that might be beneficial.
Maintain professional business attire and physical presentation when representing the organization.
Update and maintain referral and community resources profiles in company CRM.
Coordinate and track external sales activities, and partner with the marketing team to ensure alignment with annual marketing plan for all service lines.
Prepare reports and presentations as required through CRM.
Maintain a professional competence.
Serve as an extension of the Response Center to ensure inquiries and referrals are addressed timely.
Participate in training new hires by offering PRM “ride alongs” to facilitate knowledge of the role a PRM plays in the scope of marketing and relationship building for Four Seasons service lines.
Adhere to federal and state laws and regulations pertaining to sales and marketing standards at all times.
Perform other duties as assigned by supervisor.

Benefits

Competitive Salaries, Reviewed Annually
Annual Operational Performance Bonus Opportunities
$0 Employee Premiums on Medical Insurance
Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
Medical & Dental Insurance Benefits First of the Month after Hire
403B Retirement Plan with Employer Match
Generous Paid Time Off Package- 20-29 Days of PTO Per Year
Up to 6 Paid Holidays
Employer Paid STD, LTD, & Life Insurance
Employer Paid Teletherapy & Telemedicine Coverage
Health & Dependent Care Flexible Spending Accounts
A Robust Employee Wellness Program
Up to $3k in Tuition Reimbursement Each Year