Care Advocate (Onsite) – El Paso, TX
About The Position
Are you passionate about helping others and creating exceptional customer experiences? Join our team as a Care Advocate, where you'll make a meaningful impact by welcoming newly enrolled health plan members and helping them confidently navigate their healthcare benefits. This is a temporary onsite opportunity. Candidates must reside in the El Paso, Texas area and be available to train and work onsite for the entire duration of the assignment, which is expected to continue to December 2026. As a Care Advocate, you'll make outbound welcome calls to newly enrolled health plan members, providing education, answering questions, and connecting members with valuable healthcare resources. You'll serve as the first point of contact for many members, ensuring they have a positive onboarding experience while delivering compassionate, high-quality service. You will support Medicare Advantage members, many of whom are elderly or living with disabilities. Success in this role requires patience, empathy, attention to detail, and a genuine desire to help others.
Requirements
- High School Diploma or GED required.
- Minimum one year of customer service experience resolving customer concerns; call center experience preferred.
- Ability to work in a high-volume, fast-paced environment.
- Intermediate computer skills with the ability to navigate multiple systems simultaneously.
- Proficiency using Microsoft Office applications.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to work independently while collaborating effectively as part of a team.
- Candidates must reside in El Paso, Texas.
- Due to HIPAA regulations, employees must maintain the confidentiality of protected health information at all times.
Nice To Haves
- Healthcare or health insurance experience is a plus.
Responsibilities
- Conduct outbound welcome calls to newly enrolled health plan members.
- Educate members about their healthcare benefits and available resources.
- Verify member information and ensure accurate documentation.
- Answer questions and resolve concerns with professionalism and empathy.
- Identify member needs and connect them with appropriate services.
- Navigate multiple computer systems while documenting interactions in real time.
- Deliver a positive, personalized experience on every call.
- Maintain compliance with quality, privacy, and HIPAA requirements.
Benefits
- End of Season Bonus of $500.00
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
