Care Advisor

New Horizons In-Home Care • Eugene, OR

21h • Onsite

About The Position

The Care Advisor is the first point of contact for anyone who is looking to receive care from or work with New Horizons. Their role is essential in informing inquiries about our services, scheduling in-home care assessments, and successfully handing off potential Clients to the Care Coordinator team. This position is sales-driven, with weekly targets and the expectation to meet conversion goals in a dynamic and results-focused environment. If you are a service-oriented professional with exceptional interpersonal skills, sales experience and a passion for making a difference, we’d love to meet you!

Requirements

• Minimum of two years office experience in a healthcare, sales, or customer service related field
• Education and/or experience in Healthcare administration, sales, or customer service
• Self-starter who knows how to identify opportunities with recommended solutions
• Creative problem-solving skills
• Possess strong written, verbal, and presentation skills with diverse populations
• Ability to multi-task and stay calm in a fast paced environment while ensuring attention to detail
• Ability to work as a team player in high stress situations with a positive work ethic
• Strong computer skills in business applications

Responsibilities

• Work closely with the Care Management team to deliver an excellent experience at every interaction
• Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
• Present a professional appearance and promote positive work environment
• Create, maintain and update client files
• Coordinate with the Training Specialist and Scheduling staff to assess new hire schedules, abilities and training needs
• Serve as point of contact for staff, providing assistance and information
• Comply with all agency policies and procedures, ensuring data accuracy and confidentiality

Benefits

• Employee incentive program with prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more
• Scholarship opportunities
• Annual $500 education credit for cooking classes, CPR certifications, wellness courses, and more
• Medical coverage
• Vision coverage
• Dental coverage
• Telemedicine
• Paid time off
• Paid maternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees