Care Access & Navigation Program Lead, OHMG Access Center - Downtown Orlando, Hybrid Role with Travel Required

Orlando Health•Orlando, FL

5h•Hybrid

About The Position

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida. Orlando Health Medical Group is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. The Care Access & Navigation Lead serves as the organizational lead and internal champion for individuals with unique abilities, with a primary focus on designing, implementing, and evolving access and navigation models that enable smooth, equitable, and coordinated care. This role functions as a centralized point of expertise and leadership, bridging patients, families, community partners, and Orlando Health practices to remove access barriers, standardize navigation workflows, and expand innovative care models across populations. The Lead drives program development, relationship-building, and continuous improvement efforts that reflect Orlando Health’s commitment to inclusive, patient-centered care.

Requirements

Bachelor’s degree required.
Valid Florida driver’s license and must be insurable under the Orlando Health insurance carrier’s requirements and standards.
Three (3) or more years of experience in healthcare operations, care coordination, access, navigation, or program/project leadership.

Nice To Haves

Experience working with individuals with unique abilities or vulnerable populations strongly preferred (e.g., Child Life, Education, Human Services, Human Resources).
Demonstrated ability to build workflows, influence stakeholders, and lead initiatives across teams.

Responsibilities

Lead the design, implementation, evaluation, and ongoing evolution of care access and navigation workflows for individuals with unique abilities.
Identify, pilot, and scale opportunities to expand care access models to additional populations and service lines.
Serve as the system subject matter expert for access and navigation needs of individuals with unique abilities.
Perform non-medical assessments of injury, condition, or situational barriers to guide healthcare logistics and care pathways.
Act as a centralized point of contact for patients, families, caregivers, providers, and operational partners to coordinate care across the continuum.
Collaborate with ambulatory, nursing, access, and physician leadership to align workflows, policies, and standards.
Develop and deliver education, training, and guidance for providers and care teams supporting individuals with unique abilities.
Build and maintain partnerships with community organizations, advocacy groups, and external stakeholders.
Proactively identify access barriers and advocate for system-level solutions that improve patient experience and outcomes.
Monitor, analyze, and report program outcomes, utilization, and impact to inform ongoing improvement.
Maintain high proficiency with organizational information systems, including ELLiE and related platforms.
Model exceptional customer service, professionalism, and collaboration with internal and external partners.
Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Regularly evaluates the effectiveness and outcomes of assigned programs and initiatives.
Travels to community events, partner organizations, provider locations, and other off-site settings as needed to support program development, relationship building, and care initiatives.
Maintains professional growth through seminars, workshops, industry publications, and continuing education related to care navigation, access, and population health.
Demonstrates the ability to work independently while serving as an integral leader within multidisciplinary care teams.
Communicates effectively across written, verbal, and digital platforms, applying strong critical thinking and problem-solving skills.
Documents work efforts and program outcomes in an organized, compliant, and accessible manner while adhering to confidentiality requirements.
Contributes to a culture of psychological safety, collaboration, and continuous improvement.
Strong organizational, communication, facilitation, and relationship-management skills.

Benefits

Medical, Dental, Vision
403(b) Retirement Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (childcare, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt