Cards & Payments Representative I, Cards & Payments Department, South Bend, IN

1st Source Bank • South Bend, IN

1d • Onsite

About The Position

Provides administrative support to one or more individuals in the Cards and Payments department. Responds to inquiries from other areas in the Bank.

Requirements

• One (1) - two (2) years of related work experience.
• Excellent organizational skills and attention to details.
• Exercises common sense and good judgment in decision making.
• Works effectively in a team.
• Excellent customer service skills.
• Must have proficient verbal and written communication skills.
• Proficient in Microsoft Office Programs; Excel, Access, Word, and Internet Explorer.

Responsibilities

• Performs a variety of duties to assist in smooth and efficient daily operation of the department.
• Performs calculations necessary to obtain data for regular or special reports or documents.
• Retrieves, prepares and manages records of debit alert communication to Banking Centers.
• Responds to Banking Center calls or e-mail inquiries on debit card alerts and debit card disputes.
• Retrieves and files various card or ATM compliance documentation.
• Performs essential functions of Resource Card Desk such as Resource Card ordering, card maintenance, card closing, responding to Resource Card internal email requests, working e-forms for Travel Exception cases, VIP increases, card creation function and Test ATM Balancing.
• Understand the department standards, policies and procedures established by management.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Performs all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED