Cards & ATM Specialist I

Bankers Trust Company•Des Moines, IA

2d•$23 - $26•Hybrid

About The Position

The Cards & ATM Specialist positions provide support as it pertains to the Cards & ATM team including extensive knowledge of Reg E. This position is responsible for the processing and support of ATMs, credit/debit/prepaid cards, Falcon fraud alerts, mobile wallets/tokenization, and disputes. Other duties include answering internal and external phone calls and reconciling miscellaneous GL and deposit accounts.

Requirements

2 – 3 years of prior bank operations experience or an equivalent combination of education required
Understanding of Network and payment processing flows
Organizational skills
Excellent customer service skills
Multitasking abilities
Excellent verbal and written communications skills
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Strong math skills
Strong attention to detail
Analytical and problem-solving skills

Nice To Haves

Previous ATM, card, or customer service experience desired

Responsibilities

Process daily balancing and reconciliations for various General Ledger and deposit accounts related to Credit/Debit/Prepaid card settlement, ATM deposits and ATM terminal activity
Process Credit, Debit and Prepaid card adjustments, corrections, and maintenance requests
Open, monitor, and process ATM, Credit/Debit/Prepaid card and MyPayCard Bill Pay disputes within Network and Reg E requirements
Open, process and maintain new credit card accounts including providing support for Consumer and Commercial customers on EzBusiness and EzCard systems, processing credit card payments, address changes
Process and provide support for various mobile wallet notifications, EMV inquiries and tokenization inquiries
Monitor and process card fraud alerts
Answer internal and external phone calls, provide customer support for all functions processed by the Card and ATM team, and assist customers with any troubleshooting issues they may experience
Process other miscellaneous functions, including various month end procedures, reconcilements, reports, scanning and filing
Must keep current and be highly knowledgeable of the Rules and Regulations regarding the processing of card and ATM transactions, including but not limited to Regulation E, Regulation Z, Consumer Financial Protection Bureau, Visa Operating Rules, Shazam Operating Rules, MoneyPass Operating Rules, AllPoint Operating Rules, etc.

Benefits

Group Health, Dental, and Vision Insurance
Generous Paid Time Off (PTO)
Volunteer Time Off (VTO)
401(k) plan with lucrative company match
Tuition assistance
Company Paid Life Insurance
Paid Parental Leave
Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
Team Member Banking - a suite of products and services with special benefits for employees
Annual Bonus program
Incentives and/or commissions