CardPointe Release Manager

Fiserv•King of Prussia, PA

16h•Onsite

About The Position

As a Manager, Release Engineering I, you will oversee the software release processes for the CardPointe platform, ensuring their efficient and effective execution. Rather than manual deployments, your focus will be on standardizing methodologies, enforcing quality gates, and driving operational efficiency across our ecosystem. Your leadership will ensure that releases are managed according to best practices, maintaining high service levels and client satisfaction. You will guide a team dedicated to optimizing release engineering and managing deployment activities, significantly contributing to the success of Fiserv.

Requirements

6+ years of experience in process management or release engineering, including the delivery of reliable and repeatable software releases.
Release Governance Expertise: Proven track record of designing and implementing release management frameworks in a complex, multi-team environment.
3+ years of experience with CI/CD and DevOps tools.
3+ years of experience in Agile software development practices and tools like Jira and Confluence.
6+ years of an equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

Experience with change management and IT audit.

Responsibilities

Standardize Release Governance: Create and maintain a unified release framework across distributed teams to ensure consistency, predictability, and audit-readiness across the CardPointe and CoPilot platforms.
Define Quality Gates: Establish and enforce strict "Go/No-Go" criteria for each release stage, ensuring all pre-release checklists and security mandates are met before deployment.
Facilitate & Coordinate: Manage and coordinate release schedules and activities, including artifacts, readiness checklists, deployment plans, run books, and master release calendars.
Audit & Compliance Leadership: Act as the primary point of contact for IT audits, ensuring all release artifacts, approvals, and implementation plans are documented according to regulatory and internal policy standards.
KPI & Metric Development: Design and track key performance indicators (KPIs) such as Change Failure Rate, Mean Time to Recovery (MTTR), and Release Velocity to drive data-driven process improvements.
Stakeholder Collaboration: Facilitate release meetings and collaborate with application development teams, project managers, technology leaders, vendors, and product partners to ensure successful deployment events.
Risk & Issue Management: Proactively manage risks and resolve issues that affect release scope, schedule, and quality; monitor and troubleshoot issues related to software releases.
Global Coordination: Manage relationships and coordinate work between different teams in various locations and time zones to ensure strategic alignment.
Automation Strategy: Identify opportunities to automate manual "check-the-box" tasks within the release lifecycle to reduce human error and accelerate the path to production.
Performance Reporting: Measure and monitor progress, providing weekly and monthly release reporting to ensure deliveries are on-time and within budget.
Continuous Improvement: Perform Retrospective duties to review release efficiency, identify bottlenecks, and implement process optimizations.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave