Release Manager

TEKsystems•Chandler, AZ

1d•Hybrid

About The Position

The Technical Release Manager is responsible for defining the technical release, planning, coordinating, managing, communicating, and delivering application releases. This role involves aligning Business requests, Enterprise technical direction, and priorities to define application releases that meet organizational goals. The Release Manager is the owner of all end-to-end activities and artifacts in the SDLC and serves as the key communicator among all team members, including Business Process Owners, Business Analysts, Quality Assurance Teams, Project Management Office, Infrastructure Platform Services, and Production Support teams. This individual will lead the successful delivery of releases from the planning phase through Production implementation and monitoring. Additionally, the Release Manager will apply communication and problem-solving skills to monitor release status, identify and remediate issues, validate the completion of all release activities, and escalate risks and issues as required.

Requirements

Experience with ITSM Remedy and ServiceNow
Bachelor's degree in Business Management, Information Systems, or related field
10+ years of experience related to the duties and responsibilities specified
5+ years in a similar role, e.g. scrum master, release manager, program manager, Portfolio manager
Excellent verbal and written communication skills
Application Risk Management experience
Proven success and accountability in leading and managing large scale application delivery
Extremely detail-oriented with respect to documentation and communication
Ability to interact professionally with a diverse group of users and subject matter experts within all levels of the company
Strong analytical skills and experience with implementation and management of metrics to measure and improve the quality of the releases
Strong Leadership Skills to drive teams towards successful delivery of release plans and that motivates team to achieve and maintain quality in a creative and effective manner
Information Technology Infrastructure Library (ITIL) 4 Foundation certification
SAFe (Scaled Agile Framework) Agilist (SA) certification
Large Scale Scrum (LeSS) certification
Proficient in Microsoft Workspace applications, including Outlook, Word, Excel, PowerPoint, Confluence, and Teams

Nice To Haves

Experience as an agile scrum master
Agile Scrum knowledge or certification

Responsibilities

Define the technical release
Plan, coordinate, manage, communicate, and deliver application releases
Align Business requests, Enterprise technical direction, and priorities to define application releases that meet organizational goals
Own all end-to-end activities and artifacts in the SDLC
Act as the key communicator between all members of the team (Business Process Owners, Business Analysts, Quality Assurance Teams, Project Management Office, Infrastructure Platform Services, Production Support teams, and others)
Lead the successful delivery of releases from the planning phase all the way to Production implementation and monitoring
Apply proven communication and problem-solving skills to monitor release status
Identify and remediate issues
Validate completion of all release activity
Escalate risks and issues as required