Cardiovascular Key Account Manager, Phoenix, AZ

Amgen • Phoenix, AZ

6d • Hybrid

About The Position

Join Amgen's mission to serve patients living with serious illnesses. Amgen is a leader in biotechnology, pioneering treatments in Oncology, Inflammation, General Medicine, and Rare Disease. The Cardiovascular Key Account Manager (KAM) will report to a Cardiovascular Accounts Director and is responsible for assessing the business environment in assigned accounts, planning and executing strategies to support Amgen Cardiovascular products, and building strong relationships with customers. The role involves working internally with a matrix team and externally with customers at multiple levels within complex organizations to ensure portfolio performance and brand strategies are met. The KAM will serve as the strategic lead for assigned key accounts, executing compliant strategies to engage priority providers and ensure institutional availability of products across inpatient and ambulatory care settings. They will lead implementation initiatives for sustainable utilization, develop account plans aligned with business unit strategy, and collaborate with field teams and medical science liaisons. The KAM will meet with key opinion leaders, present approved data, and ensure appropriate utilization of CV products. They will monitor business performance, identify drivers/barriers, and coordinate pull-through initiatives. The role also involves coordinating Amgen home office engagement, building relationships with key decision-makers, supporting access to Amgen's portfolio, and providing field intelligence to internal teams.

Requirements

• Doctorate degree & 2 years of sales experience and/or related account management experience
• Or Master’s degree & 4 years of sales experience and/or related account management experience
• Or Bachelor’s degree & 6 years of sales experience and/or related account management experience
• Demonstrates leadership ability with a focus on influence, impact and leading without authority.
• Ability to understand and identify key staff and departments that influence decision-making for biopharmaceutical product utilization within each key account, then maintain and grow relationships with these key decision makers within the accounts
• Ability to identify and procure appropriate Amgen resources to achieve account objectives.
• Ability to analyze, interpret and draw insights from clinic economics/financial performance.
• Ability to analyze, interpret and draw insights from varying data sources
• Excellent interpersonal skills, which include networking, influencing, negotiation, presentation and written and verbal communication.
• Ability to work in a fast-paced environment and handle multiple competing priorities
• Creative problem-solving skills
• Ability to take initiative, impart energy and enthusiasm, and work in teams
• Ability to work independently.

Nice To Haves

• 3+ years of account management and/or public payor experience strongly preferred.
• Advanced degree (e.g. MPH, MBA, PharmD, etc.)
• 7+ years of healthcare sales and/or marketing experience or related experience in buying processes and decision making.
• Clinic, hospital, dyslipidemia, heart failure, access environment, applicable competitors, and industry experience preferred.
• Cardiology experience, including dyslipidemia, heart failure and acute coronary syndromes, highly preferred.
• A solid understanding of the current environment and trends in community cardiology practices.
• Understanding of the internal and external dynamics in both dyslipidemia and heart failure (e.g.: inpatient to outpatient management and protocols, readmission programs, Electronic Management systems, performance vs quality metrics, CHF/interventional performance priorities).
• District Management Experience preferred.
• Knowledge of hospital committee structure, P&T process, treatment and discharge protocols, DRG and hospital reimbursement process for all assigned accounts and communicates with matrixed team on impact to our approved CV products and the competition.
• Functional knowledge of Medicare and Government agencies, as well as abilities that match needs to strategic account management in state or federal sector.
• Knowledge of payor systems.
• Knowledge of CMS policies and processes.
• Documented ability to work with sales force to resolve payor-related issues.

Responsibilities

• Assess and diagnose the current business environment in assigned accounts in relation to Amgen Cardiovascular products.
• Plan and execute actions for success in assigned accounts.
• Work internally through the matrix team and externally with customers to develop strong relationships.
• Support portfolio performance and brand strategies at multiple touch points and levels within complex partner organizations.
• Serve as strategic lead for assigned key accounts, executing compliant, innovative strategies to engage priority providers.
• Ensure institutional availability of products across inpatient and ambulatory care settings.
• Lead implementation initiatives that enable sustainable, institution/system utilization.
• Develop and execute comprehensive account plans aligned to cardiovascular business unit strategy.
• Collaborate closely with field teams including compliant partnership with aligned medical science liaison(s).
• Routinely meet with appropriate opinion leaders in Cardiology, Lipidology, Pharmacy, P&T Committee, etc.
• Present MAC approved data/messages and ensures compliant delivery within all governing policies.
• Ensure targeted / assigned accounts help drive appropriate utilization of approved CV products.
• Works with other sales colleagues to lead and coordinate pull-through and access.
• Monitor aligned accounts, Amgen Cardiovascular business performance, and overall market dynamics.
• Identify drivers/barriers and coordinate pull-through initiatives across field teams.
• Coordinate Amgen home office engagement with customers.
• Works collectively with matrix and alliance team members to arrange approved programs, displays and hospital initiatives.
• Build and develop professional relationships with key customer decision-makers, to include Hospital Pharmacy, Lipid Clinical, Heart Failure Clinical and Quality Directors, and hospital finance decision makers.
• Coordinate with Access Specialists to support open access to Amgen portfolio.
• Provide field intelligence, insight, and recommendations to Business Analytics, Brand, and Market Access teams.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree