Cardiology Medical Secretary

Yale New Haven Health • New Haven, CT

1d • Onsite

About The Position

Performs a variety of medical secretary duties in a busy multidisciplinary ambulatory medical office. Responsible for managing various tasks related to the administrative aspects and patient care in an ambulatory office. Assists with the administrative management of care for patients including scheduling patient appointments and procedures, registration of patients, insurance verification, and pre-certification for testing and cardiac rehabilitation. Completes end-of-day reports which include collecting co-pays. Utilizes strong verbal and written communication skills during telephone contact as well as face-to-face communications with patients and staff. Updates the electronic medical record.

Requirements

• HS diploma or GED
• Previous customer service experience preferably in a healthcare or medical office setting.
• Proficient computer skills; willing to learn Epic and medical office workflow.
• Must possess excellent verbal and written communication skills to handle high volume telephone calls, patient visits, patient registration, scheduling of appointments and testing.
• Must possess the ability to prioritize tasks to enhance workflow and multitask responsibilities.
• Must be able to interact as part of a multidisciplinary team as well as working independently.
• Bilingual preferred.

Responsibilities

• Manages Epic In baskets and correspondence.
• Answers incoming calls, triages and transfers calls as appropriate and relays/documents information in EMR. Schedules appointments and procedures. Escalates callers' concerns appropriately.
• Maintains patient Epic charts and department logs.
• Assists with maintaining inventory of office supplies and equipment.
• Functions well within the department. Develops professional work relationships and attitude.
• Assists with orientation and mentoring of staff. Functions as a role model and assists in maintaining a professional work environment.
• Registers and interviews patients to obtain insurance and general information.
• Maintains oversight and data entry related to the billing process.
• Assists with and maintains efficiencies within Ambulatory Cardiology Offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED