Cardiology Call Center Representative - Multiple offices

Ellis Medicine•Glenville, OH

25d•Onsite

About The Position

The Call Center Representative operates the Cardiology Practice(s) communications system for multiple offices, triaging and processing customer calls while following specific protocols. They answer customer calls to the hospital and the physician answering service, take reliable messages, and transmit messages to physician/office staff/hospital personnel as per standing orders. This role also handles emergency situations and codes by following procedures.

Requirements

A high school diploma or equivalent required.
Effective communication skills with the ability to interact positively with strong & demanding personalities.
Able to respond quickly in an emergency situation, in a calm manner.
Strong typing/computer skills are required.
Ability to work in a fast-paced environment.
Must have excellent organizational skills.
Should be able to push/pull, lift/move 15 lb.
Be able to perform moderately difficult manual manipulations such as using a keyboard, writing, and filing for extended periods of time.
Must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers.
Mobility requirements may include the ability to be stationary at a workstation for a prolonged period of time in addition to being able to squat or be mobile for a reasonable length of time and distance.
Communication requirements include the ability to comprehend the spoken English language in addition to being able to communicate and read the English language.

Nice To Haves

Previous healthcare experience preferred.

Responsibilities

Inputs accurate, timely sign-outs as established by office policy and procedure.
Completes required training, other dues and projects as assigned.
Responsible for triaging and processing customer calls while following specific protocols.
Provides routine information to callers as requested in accordance with hospital policy.
Operates the Hospital/Physician’s Answering Service communications system.
Answers customer calls for Hospital/Physician Answering Service, transfers interdepartmental calls, takes accurate messages and transmits messages using designated means of communications to physician/office staff/hospital personnel as per standing orders.
Maintains adequate records of on-call staff for Hospital/Physician Answering Service.
Keeps on-call schedules of Hospital staff up-to-date.
Responds to emergency situations and codes by following procedures, pages authorized personnel using appropriate means of contact.
Operates the paging systems, digital, voice and alpha paging systems, emergency and cellular phones, pagers, fire alarm system, NEC console, Amtelco, printer, fax, copier and scanner.