Cardiac Device Technician

BMC Software•Norwood, MA

21h•Onsite

About The Position

Under the supervision of Nursing, Director of Cardiovascular Medicine and the Medical Director, the Cardiac Device Technician will assist in the management of all patients with Cardiovascular Implantable Electronic Devices (CIEDs). Primarily the daily review and documentation of remote pacemaker, implantable cardioverter defibrillators (ICDs), and Implantable Loop Recorder (ILR) transmissions and alerts. This ambulatory setting requires the Device Tech to work in a patient centric environment with a team approach to delivery of care. The Device Tech must possess strong written and verbal communication skills in order to maximize the clinical relationship with the physician providers, Independent licensed providers (NP/PA), clinical administrative staff, and other device medical staff.

Requirements

High School Diploma required
Current BLS certification required
Successful completion of a full Cardiac Device Educational Program (such as PrepMD) OR Two years of current experience analyzing and programming cardiac implantable devices
Minimum of two years of current experience reviewing and managing remote device transmissions
Excellent interpersonal skills
The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees
The ability to organize and prioritize work
Demonstration of independent judgement within the scope of this position
Well-developed organizational skills in order to determine the needs of the patients
The ability to stand, walk, and bend for an extended period of time
Demonstration of flexibility and willingness to adapt to diverse role as member of the patient care team
Demonstrated proficiency in English verbal and written communication skills
Ability to read, write, perform simple arithmetic calculations in English
Ability to communicate effectively using voicemail, email, fax, telephone, etc.
Demonstrated customer service skills

Nice To Haves

Bachelor’s Degree strongly preferred

Responsibilities

Triaging reports on a daily basis
Patient notification of follow-up
Assists patients with transmissions over the phone
Troubleshoot issues with the remote monitoring systems
Assists with device advisories/recalls
Daily review and documentation of remote transmissions
Requires travel to Norwood, Foxboro, Brighton and Methuen
Appropriate communication of finding requiring further attention with responsible MD or NP/PA
Enrollment, education, scheduling, and maintenance of patient in various remote monitoring systems (Merlin, Boston Scientific, Medtronic, etc.)
Assists with the management and maintenance of the remote monitoring program (Merlin, Boston Scientific, Medtronic, etc.)
Collection of patients from waiting area, vital signs, 12-lead electrocardiogram, assisting in check-out process.
Must adhere to all of BMC’s RESPECT behavioral standards.