Operations Hire Ahead - Card Services

ICCU • Chubbuck, ID

6d • Onsite

About The Position

Performs various card, P2P and ATM maintenance, and member support duties by assignment. Ensures member satisfaction through courteous, accurate, and efficient service.

Requirements

• Excellent math skills and computer knowledge.
• Good communication and interpersonal skills.
• Ability to always maintain the confidentiality of Credit Union and member records.
• A demonstrated cooperative and positive attitude toward members and other Credit Union staff.
• Logical, process-oriented thinker with a natural sense of urgency.
• Good interpersonal and client-handling skills with the ability to manage expectations and explain technical details.
• Accurate in balancing and account research.
• Professional in appearance, attendance, quality, and quantity of work performed.
• Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.
• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
• Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

• Bachelor's degree preferred.
• 0-3 years' experience preferred.

Responsibilities

• Completing card, P2P and ATM maintenance requests, and forms from ICCU team members
• Interpreting and keying system exceptions related to card accounts
• Process card disputes
• Answering phone calls and emails
• Assisting with projects as needed
• Helping maintain a secure, PCI compliant environment
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level