Card Services Specialist

Blaze Credit Union•Falcon Heights, MN

3d•$25 - $30

About The Position

Role: The Card Services Support Specialist contributes to the driving force behind excellence and precision of our credit union back-office operations. Demonstrates meticulous attention to detail and exceptional communication skills, and the ability to excel in a fast-paced environment. Embodies the highest standards of quality by ensuring an efficient and accurate process that delivers on our promise of superb member experience

Requirements

Minimum High School degree or equivalent
Minimum 1-2 years of card services experience preferred
Working knowledge of Microsoft Office products
Detail oriented
Basic math skills
Ability to proactively respond to members/staff to problem solve based on guidelines; written communications are based on templates but can be modified.
Ability to sit an stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs

Responsibilities

Address member concerns (internal/external queries) and research/resolve inquiries
Assist with incoming calls
Assist with setting up auto payment
Completing member insight tickets and email requests
Assist with balance transfer requests
Order and close out Debit/Credit Card accounts
Assist with new card account validation
Review quality assurance reports
Work Debit Card exception report postings
Prepare monthly charge off report for collection department
Process return Visa payments as needed
Assist with Manage Card issues
Open tickets with Velera to assist with resolutions from inquiries as needed
Process loss/stolen reports and rejects
Review of new Visa account report for accuracy
Review and post FDR payment exception report
Complete Visa denial report
Assist with deceased member coding
Assist with keying Debit Card rejects for accounting
Research for out of balance VISA GL settlement
Work return check deposits from ATM’s
Create profiles for quick assist
Complete manual address report
Supports the organization with contributions to special projects and other duties as assigned
Collaborate with team members and other departments to resolve operational issues and identify process improvements to help optimize workflows.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
Regular and predictable attendance
Perform other duties as assigned to support effective department operation