CARD SERVICES SPECIALIST

POINT BREEZE CREDIT UNION GROUP•Cockeysville, MD

2d•$21 - $31•Onsite

About The Position

Point Breeze Credit Union is currently seeking a Card Services Representative to join our team! Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. As employees of Point Breeze Credit Union we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, Take Responsibility, and Be Kind. In this role you will:

Requirements

High School Graduate or Equivalent
Operational understanding of all Operation Support Department function
Knowledge of card processing policies and procedures
Knowledge of Regulation E, Regulation Z and Visa Regulation
One to three years of similar or related experience.
Well organized
Solid verbal and written communication abilities
Strong attention to detail skills
PC proficient

Responsibilities

Maintain current Tranblocker rules within card processing system.
Review CAMS alerts to determine if re-issue is warranted.
Gather data for Visa quarterly reporting.
Process replacement card requests received from members and office staff.
Review daily reports from card processor for ATM/Visa exceptions, lost/stolen notifications and process adjustments as needed.
Be responsible for monthly Debit/Credit card reissues.
Assist with Visa Communication and CUNA claims.
Responsible for fraud / dispute processing on Visa debit/credit cards as well as ATM cards including chargebacks, working with merchants to refund members and the completion of the monthly write-off process.
Communicate with members throughout the dispute process to request additional information or to keep them informed of their claim status.
Review all daily, weekly, and monthly ATM/Fraud reports and Falcon Alerts.
Process foreign cardholder ATM adjustments.
Assist Accounting with the maintenance and balancing of the Exceptions GL.
Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position.
Perform other duties as assigned by the Vice President, Operations Support.