Card Services Specialist

University of Hawaii FCU•Honolulu, HI

About The Position

This position performs back-office support for electronic services provided by the credit union. The department’s responsibilities include credit and debit cards, ACH, bill payment, remote deposit capture, account maintenance, audits, and a variety of other back-office functions.

Requirements

High School degree or GED is required.
Basic understanding of MS Office Suite is desired.
Basic knowledge of financial institution applications.
Two years clerical/financial institution/operations & customer service experience.
Excellent verbal and written communication skills.
Good analytical, creative, and problem-solving skills.
Excellent computer skills.

Responsibilities

Performs ACH processing, including exceptions and stop payments.
Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
Processes credit card payments.
Inputs travel notifications for debit and credit cards.
Monitors overdrawn accounts.
Performs account maintenance on active and closed accounts.
Responds to bill payment inquiries.
Performs other duties as assigned.

Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.
In addition to competitive pay, we are proud to offer a comprehensive benefits package.
Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
Medical and Dental Plan Premium Waiver Option
401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
Vacation Cash-Out Program
Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
Company Pays for Employee Group Basic Life With AD&D Insurance
Company Pays for Employee Long Term Disability Insurance
Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
Employee Assistance Program (EAP)
Employee Loan Discount
Company Subsidizes 50% for Adult Monthly Bus Pass
Cash Reward Employee Referral Program
Workiversary Cash Reward and Gifts
Internal and External Professional Development Opportunities
And Many More!