Card Services Specialist

Greylock Federal Credit Union • Pittsfield, MA

5h • $20 - $24 • Onsite

About The Position

The Card Services Specialist supports the delivery, maintenance, and monitoring of Greylock’s debit and credit card services. This role manages daily settlement reconciliations, fraud and dispute resolution, Regulation E compliance, and card issuance while acting as a liaison between the Credit Union, vendors, and internal staff. The position also contributes to department documentation, compliance readiness, and service optimization initiatives.

Requirements

• Six to twelve months of member service, operations, or card servicing experience required.
• High school diploma or equivalent required.
• Strong organizational and communication skills; customer-focused with a problem-solving mindset.
• Proficiency in Microsoft Office

Nice To Haves

• Experience with card processing systems and service request platforms preferred.

Responsibilities

• Reconciles daily credit and debit card settlement activity; identifies and resolves discrepancies and escalates unresolved variances.
• Initiates and tracks service tickets with third-party card processors and hardware/software providers; documents follow-up and communicates updates.
• Places card orders and reorders through the plastic provider; ensures timely and accurate member delivery and supports instant issue coordination.
• Responds to internal staff and member inquiries regarding card transactions, declines, limits, and card access issues.
• Supports the development and updating of internal procedures and provides peer training on card systems and support functions.
• Assists in monitoring card-related compliance and recommends process updates in alignment with regulatory requirements.
• Completes document and research requests such as card statements or transaction confirmations.
• Provides backup support across Operations functions and participates in department-wide service initiatives.

Benefits

• Greylock’s health benefits, independently benchmarked, are largely market leading.
• We strive to offer a comprehensive package of value including a suite of health options (2 medical plan options, FSA Medical/Dependent Care, HSA/HRA, dental, vision, wellness), retirement- 401k plans with employer match & employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing.
• We round out the package with employer paid life insurance along with both short- and long-term disability.
• To meet your individual needs additional life, accident, and critical illness benefits may be elected.
• We continue to engage with employee feedback and augment our offerings, recently adding pet insurance, and Medicare employee assistance to name a couple.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees