Card Services Representative

Jeanne D Arc Credit Union•Lowell, MA

5d•$18 - $27•Hybrid

About The Position

Join Our Team and Make an Impact! At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive. We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board! Now Hiring: Card Services Representative Come join our team as a Card Services Representative where you will support the activities of the Card Services department. This includes ATM, credit, and debit card operations, card settlement and reconciliation, fraud management, ATM settlement and service management, and member service and adhere to Credit Union policies and procedures to ensure ethical and compliant business practices.

Requirements

One to three years of similar or related experience.
High school diploma or equivalent required or an equivalent combination of education and experience.
Proficiency with Microsoft Office, business applications, and learning the core system and other related software are required.
Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team.
Must be highly motivated, detail-oriented, organized, skillful with time management, and efficient with multitasking.

Nice To Haves

Position requires a significant amount of personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication.
Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service.
Good written and verbal communication skills are required, including communicating clearly and concisely.
Patience, active listening, and sound judgment are required.
Must have the ability to understand and communicate products, services, and regulations.
Position may require work to be performed both in-office and remotely during and outside of regular business hours.

Responsibilities

Performs daily card processing activities, which includes processing: new applications, account maintenance, credit limit changes, rate and program changes, transaction processing, and account research.
Performs quality control review of card activities to ensure the appropriateness of maintenance, the accuracy of account data, obtainment of the required documentation, and follow-up to address issues.
Performs daily settlement and reconciliation of ATM, debit, and credit card transaction activity and ATM terminals. Identifies exceptions and out-of-balance conditions and takes the necessary corrective action.
Responds to internal help desk requests and provides friendly member service and prompt issue resolution. Monitors ATM service provider’s help desk to ensure timely resolution of service issues.
Responds to member reports of unauthorized ATM, debit, and credit card transactions by working with third-party service providers to ensure provisional credits are processed timely and ensuring prompt and timely resolution of all member claims.
Performs other job-related duties as assigned.