Card Services Representative

RALLY CREDIT UNION • Corpus Christi, TX

1d • Onsite

About The Position

The Card Services Representative is responsible for providing accurate and timely maintenance of Debit/Credit Card activities on member accounts. This role involves analyzing multiple card data systems to make decisions for action on member accounts to minimize monetary and reputational risks. The representative will work closely with members and employees on account inquiries, issues, and disputes. Key responsibilities include maintaining card information, processing disputes, monitoring fraud alerts, and ensuring compliance with regulatory requirements regarding card processing and disputed card transactions. The position also serves as a backup for processing incoming and outgoing wires.

Requirements

• High School Diploma/GED is required.
• At least two (2) years financial institution with debit/card experience (i.e. issuing cards and handling card transaction inquiries, issues, and disputes) or previous experience in debit/credit card processing of at least two (2) years.
• Demonstrate the ability to analyze data and make decisions based on the analysis.
• Ability to understand and complete some accounting/bookkeeping as needed.

Responsibilities

• Maintain Debit/Credit Card information and all follow-up processes and procedures including: performing file maintenance, preparing and following up on retrievals, monitoring incoming reports, verifying accuracy, processing disputes, blocking accounts, and researching statements.
• Responsible for researching, analyzing, and reviewing; monitoring fraud alerts, declined transactions, fraud patterns and reporting to manager.
• Responsible for daily follow-up and resolution to members through debit/credit card notification systems.
• Process lost and stolen accounts and credit/debit card fraud claims.
• Responsible for compliance with regulatory requirements regarding card processing and disputed card transactions.
• Serve as backup for processing of incoming and outgoing wires.
• Other Duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees