Card Services Representative III

Oregon State Credit Union • Corvallis, OR

3d • Hybrid

About The Position

At Oregon State Credit Union, we are passionate about creating financial solutions that make lives better, and our Card Services team plays an important role in protecting our members and supporting their financial well-being. As we continue to grow, we are seeking a Card Services Representative III to help safeguard members from fraud, support card operations, and ensure the highest levels of accuracy and service. As a Card Services Representative III, you will be responsible for investigating debit card, credit card, and ATM fraud activity, reconciling card and ATM-related general ledgers, conducting quality assurance reviews, and supporting operational excellence within the department. You'll work closely with internal teams, members, vendors, and external partners to resolve complex issues, identify opportunities for process improvement, and help minimize fraud losses while delivering an exceptional service experience. The ideal candidate is analytical, detail-oriented, highly organized, and motivated by solving problems in a collaborative environment.

Requirements

• One to three years of financial services industry experience required
• High school diploma or GED required
• Accounting coursework or equivalent work experience required
• Demonstrates strong investigative and problem-solving abilities with the capacity to identify suspicious activity, research complex card and ATM transactions, and recommend solutions that mitigate risk while supporting a positive member experience
• Strong attention to detail, accuracy, and mathematical aptitude required
• Excellent verbal and written communication skills with the ability to explain complex fraud, dispute, and card services issues to members and internal stakeholders
• Builds positive working relationships across departments and effectively partners with vendors, auditors, and external agencies when needed
• Ability to demonstrate the legal right to work in the US
• Pass a background screening to the satisfaction of Oregon State Credit Union

Nice To Haves

• Prior fraud investigation, card services, dispute processing, ATM operations, or accounting experience preferred
• Experience with Microsoft Word, Excel, and card processing systems is highly preferred

Responsibilities

• Investigating debit card, credit card, and ATM fraud activity
• Reconciling card and ATM-related general ledgers
• Conducting quality assurance reviews
• Supporting operational excellence within the department
• Working closely with internal teams, members, vendors, and external partners to resolve complex issues
• Identifying opportunities for process improvement
• Minimizing fraud losses while delivering an exceptional service experience

Benefits

• Competitive wages
• Bonuses
• Paid holidays
• Paid time off
• 100% credit-union-paid employee coverage for medical, dental, vision, life and disability insurance
• Dependent coverage also available
• 401k Plan with an amazingly generous credit union match
• Tax-saving Flexible Spending and Health Savings Plans
• Premier membership perks
• Loan discounts
• Company clothing
• Wellness and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED