Card Services Coordinator - Full-Time

Wolverine State Credit Union • Alpena, MI

1d

About The Position

About this Position: The Card Service Coordinator is responsible for all administrative functions for Card programs at Wolverine State Credit Union. Responsible for assisting members with inquiries, requests, and/or problems in a friendly, respectful, courteous, and professional manner. Works collaboratively to ensure the smooth day-to-day operations of the card service department. Monitors a variety of reports for credit and debit cards and ATM services. Complies with Credit Union policies, procedures, and all federal and state regulations.

Requirements

• High School graduate or equivalent required.

Nice To Haves

• Associate degree in business related area and two years of credit union or banking experience preferred

Responsibilities

• Promptly answer calls, teams’ messages, or emails as they come in with questions regarding debit cards, credit cards, and ATM
• Troubleshoot and resolve any ATM/Debit/Visa denied transactions
• Process ATM/Debit/Visa card requests, set up accounts and order cards
• Pull and review daily COOP and FIS reports and move funds in/out of Alloya accordingly
• Pull and save daily PRCNXX reports, make member account adjustments as necessary
• Work fraud reports for Visa/Debit; call members to determine if fraud is valid, replace cards, and dispute for member
• Notify members if card was part of a possible data breach
• Enter travel notification requests for members
• Handle member disputes and issue conditional credit when necessary.
• Communicate with MasterCard and Visa regarding chargeback and representments
• Prepares and maintains requested daily, monthly, quarterly and yearly reporting
• Maintain scorecard rewards program
• Maintain and coordinate credit union gift card program and inventory
• Maintain card stock inventory for debit cards and VISAs
• Coordinate special projects as they relate to the Card Services/ATM department
• Balance General Ledgers that pertain to the Card Services department
• Assist with training and/or cross-training employees for the department
• Maintain knowledge of Wolverine State Credit Union policies and procedures along with federal and state regulations
• Filling and balancing off campus ATMs
• Make adjustments for disputed check deposits as needed
• Review General Ledgers checking daily totals
• Work with ATM Check Deposit Files
• Researches new products/services to improve Card Service Department
• Attend training/educational events in office, via webinar or travel
• Assists leaders of other departments with compliance, policy and procedure expectations
• Participates on committees and special projects
• Seeks additional responsibilities as available
• Participates in staff meetings
• Ensures work area is clean, secure, and well maintained
• Other duties as needed/assigned

Benefits

• Weekly Pay
• Company Paid health, dental and vision insurance for yourself and any qualifying spouse/dependents (Following 60 days of employment).
• To help Prepare you for the future: 401(k) retirement plan (Following 90 days of employment).
• Paid time off: Vacation, Sick leave and company paid holidays.
• Wellness reimbursement of up to $30/month (tickets to local community events, approved educational events or conferences).
• Tuition reimbursement after 1 year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED