Card Coordinator

TruPartner Credit Union • Cincinnati, OH

12h

About The Position

The Card Coordinator coordinates the ATM/Debit and Credit card plastics operations. Researches and resolves member card issues. Investigates and processes member card disputes. Ensures members are promptly and professionally served. Actively cross sells Credit Union services.

Responsibilities

• Assumes responsibility for the efficient and effective operations of the card department.
• Works closely with internal and external members to resolve questions and/or issues with cards.
• Monitors plastic card inventory
• Monitors and responds to various reports, including but not limited to o Lost/Stolen Cards o Settlements o Disputes
• Monitors and responds to core system card reports, including but not limited to the following: o Address Change Report - Cards o Credit Card Negative Balance o Non-Activated Cards o Card Re-issue Report o ATM File Update Manager Exceptions o Card Order Exceptions
• Prepares periodic reports on card activity as requested Processes cards returned to TruPartner as "undeliverable"
• Contacts members to inform them cards have been returned.
• Obtains correct mailing information. Investigates and processes card disputes.
• Processes disputes in a timely and accurate manner.
• Follows Reg E dispute regulations.
• Follows internal dispute processing procedures.
• Keeps members informed of dispute status.
• Responds to members' questions regarding disputes.
• Monitors care and core system Dispute reports to ensure timely responses. Responds to Compromised Card Alerts
• Reviews reports.
• Notifies members, order new cards, blocks compromised cards, if necessary.
• Establishes and maintains effective and professional business relationships with members.
• Resolves members' requests and questions promptly and courteously.
• Keeps members properly informed of Credit Union policies and procedures.
• Ensures the Credit Union's professional reputation is projected and maintained.
• Actively and professionally cross sells Credit Union Products and services.
• Establishes and maintains effective communication and coordination with co-workers and with management.
• Keeps management informed of area activities and of any significant problems. Provides suggestions for improved service.
• Attends meetings as required.
• Assists area personnel as needed.
• Assists in training and cross training co-workers.
• Ensures proper maintenance, cleanliness, and security of work area, desks, equipment, etc.
• Performs other duties as assigned.

Benefits

• health, dental, vision, and prescription coverage
• Life and disability insurance and some health insurance plans are at no cost to employees
• immediate enrollment in our 401(k) plan
• free parking
• onsite gym available 24/7
• generous Paid Time Off (PTO) policy that includes 9 paid holidays
• 24 hours/year of time off to volunteer
• 2 paid in-service days
• tuition and student loan assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed