Card Payments Operations Senior Manager II

Truist Bank•Charlotte, NC

2d•Onsite

About The Position

Responsible for managing resources directly or indirectly, developing and implementing operational or initiative plans, and ensuring that department procedures are carried out in guidance with legal and regulatory procedures/policies while mitigating risk. Evaluates organizational efficiency and makes necessary changes to maximize department efficiency and effectiveness. This role requires managing, coaching, and mentoring teams, driving employee engagement, and overseeing internal and external partner relationships. The position involves planning and overseeing strategic initiatives and operational plans, leading coordination and execution of activities, and creating and delivering training. Risk mitigation, client confidentiality, and compliance with information security standards are also key aspects of this role. The manager will monitor production and personnel statistics, establish and implement organizational goals, and lead and develop staff to ensure objectives are met.

Requirements

Ability to work in an area governed by production standards and under pressure to meet critical deadlines
Bachelor's degree with a concentration in Business Analysis, Business Administration or Business Management, Finance or equivalent
7 to 10 years of demonstrated performance in leading operations and guiding teams or projects in pursuit of corporate goals, or equivalent experience in financial services industry
Ability to comprehend, analyze and interpret complex business situations
Effective time management skills to prioritize and manage department's ability to meet deadlines
Strong analytical, strategic planning and logistics skills
Hyper focus on performance tracking and improvement
Strong attention to detail and methodical in execution
Proven experience with management within an operations environment management new process and systems implementation
Exceptional written and verbal communication skills, especially the ability to adjust communication style to different audiences and levels of management
Collaborative, team oriented, and mission-driven
Ability to maintain a positive attitude while multi-tasking and work efficiently in a fast-paced environment
Successful at managing, coaching and mentoring teams.
Strong process improvement skills (ability to develop and implement processes)
Demonstrated leadership and interpersonal skills
Excellent computer skills and knowledge of MS Office

Nice To Haves

Master's degree with a concentration in Business Analysis, Business Administration or Business Management, Finance or equivalent
Operations experience in start-up environment
Six Sigma training

Responsibilities

Communicate and collaborate cross-functionally with Card Payments teammates and Senior Manager to understand, implement and support key strategic initiatives and solve operational issues.
Engage team to develop a culture of continuously identifying, prioritizing, planning and implementing process improvement of operations across products through ongoing communication and best-practice sharing.
Work with management to establish, track and report key process indicators, performance metrics other measurable goals that ensure team success. Track and maintain expenses in compliance with budget goals. Prepare and maintain departmental reports, logs and documents in a timely, efficient and accurate manner, in accordance with established retention schedules and corporate and departmental guidelines.
Oversee internal and external partner relationships in support of products, services and systems.
Manage and drive employee engagement activities. Maintain positive working relationships between peers, managers and internal partners.
Plan and oversee strategic initiatives, operational plans, and/or projects, significant to the success of the organization within operations. Lead coordination, planning, scheduling and execution of activities within assigned team. Create and deliver training to team or individuals Train, mentor, and coach team members on appropriate productivity, processes and procedures. Demonstrates continuous initiative and provide recommendations for improving processes including reinforce policy and procedure compliance.
Mitigate risk exposure and protect client confidentiality. Monitor and enforce use of internal policies and procedures, report deviation or risks. Ensure teammate and departmental compliance with Truist Information Security standards.
Monitor production and personnel statistics and reporting in support of department operation.
Establish and implement short- and long-term organizational goals, objectives, strategic plans, policies, and operating procedures, monitors and evaluates operational effectiveness, and effects changes required for improvement.
Lead and develop staff to ensure goals, deadlines, and objectives are met. Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, disciplinary actions, transfers and terminations within established policies and guidelines. Participates in the Recruiting and Selection process as appropriate. Conduct performance reviews and implements corrective action as appropriate.