Card Payments Admin

Stanford Federal Credit Union•Palo Alto, CA

10d•$25 - $30•Onsite

About The Position

The Card Payments Admin focuses on the production/processing and monitoring of member card orders. They ensure production runs smoothly and address any issues in a timely manner. This includes monitoring inventory of card production. This position is 100% onsite in Palo Alto, CA.

Requirements

At least 6+ months credit union/banking experience
Familiarity with general banking concepts, practices and regulations
Excellent organizational and time management skills
Strong communication and interpersonal skills
High School Diploma/GED required

Responsibilities

Responsible for daily monitoring, processing, and resolution of member card order inquiries through multiple communication channels
Print, pack and ship member card orders in a timely manner, and ensure the accuracy and quality of those orders
Monitor inventory of card production materials such as plastic stock, cleaning supplies, packaging and inserts
Maintain accurate records of card production activities
Communicate with internal and external members to ensure production runs smoothly and any issues are addressed in a timely manner
Support the other functions of the Payments team as needed
Responsible for understanding, adhering to, and complying with Bank Secrecy Act requirements and the Credit Union’s Bank Secrecy Act policies and procedures

Benefits

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll Benefit $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources.