Card Authorization - Product Delivery Manager

JPMorganChase • Wilmington, NC

2d

About The Position

The Card Authorization - Product Delivery Manager will be responsible for leading and managing complex technical and product initiatives within the financial institution or credit card industry. This role involves developing and executing project plans, managing release cycles, overseeing change controls, and facilitating intake and dependency management for new initiatives. The manager will also be responsible for reporting, analytics, and continuous improvement, as well as leading and mentoring a team of project managers and delivery specialists. The ideal candidate will have strong technical and product expertise, proficiency in agile methodologies, and excellent communication and leadership skills.

Requirements

• Proven experience in project management within a financial institution or credit card industry.
• Strong technical and product expertise; ability to translate business requirements into actionable project plans.
• Proficiency in agile methodologies and tools, including Jira and Jira Align.
• Excellent organizational and time management skills; ability to manage multiple initiatives simultaneously.
• Strong analytical and problem-solving skills, with experience in reporting, analytics, and dashboard creation.
• Exceptional communication and public speaking skills; ability to engage and influence senior leadership and stakeholders.
• Demonstrated team leadership and people management skills.
• Ability to work collaboratively and build strong relationships across teams.

Responsibilities

• Develop and execute comprehensive project plans, integrating technical requirements, resource allocation, and timelines to ensure on-time delivery.
• Lead and manage complex technical and product initiatives, ensuring alignment with strategic business objectives.
• Facilitate project breakdown sessions, synchronize plans with product roadmaps, and escalate risks/issues to leadership.
• Ensure disciplined use and hygiene of project management tools (e.g., JIRA, Jira Align) and maintain up-to-date documentation and tracking.
• Create and manage release calendars and schedules, coordinating across development, QA, operations, and business teams.
• Serve as the primary point of contact for program and release activities, ensuring stakeholder alignment and readiness.
• Review epics and stories for alignment with release dates and fix versions; ensure timely distribution of release notes.
• Oversee change controls and maintain accurate records of release notes, change logs, and lessons learned.
• Manage intake for new initiatives and cross-team dependencies; facilitate intake meetings and document outcomes.
• Collaborate with engineering, product, and business stakeholders to define program scope, objectives, and deliverables.
• Conduct dependency mapping and proactively manage interdependencies.
• Communicate priorities, resolve internal prioritization challenges, and escalate to senior leadership as needed.
• Provide regular, concise status reporting (e.g., RAG status) and executive-level updates, focusing on delivery progress, risks, and mitigation actions.
• Maintain and update management tools; produce reports for product reviews and compliance audits.
• Lead, mentor, and develop a high-performing team of project managers and delivery specialists.
• Set clear goals, delegate responsibilities, and monitor team performance.
• Foster a collaborative, high-performance team culture.
• Support quarterly and capacity planning across product, engineering, and finance teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed