Car Wash Site Manager

Bliss Car Wash•Las Vegas, NV

5d•Onsite

About The Position

BLISS Car Wash is looking for an energetic, smiling CAR WASH MANAGER to join a growing team. At BLISS we make a difference one car at a time. It’s not only about what we do, it’s about who we are. We are passionate and contagiously positive. We love to make people smile and we will do whatever it takes to make our guests happy. We are water warriors. We believe water is life, so we fight to conserve it at every turn. We are united. We’re all part of life on this planet and together we can make it better. JOB SUMMARY: The Car Wash Manager is responsible for the day-to-day operations from site upkeep to guest service, membership sales as well as training a positive team. An outgoing and friendly personality with a passion for guest caring/service is a key component of this role. The Car Wash Manager is responsible for ensuring a positive experience for guests as well as providing a safe, positive working environment for employees. This position requires adhering to all guidelines, including company policies and all local, state, and federal compliances.

Requirements

Managerial experience.
Maintain the highest level of guest service.
Ability to adapt to an ever-changing high-volume car wash.
Takes ownership in navigating and overcoming obstacles.
Flexibility to adapt in a variety of situations.
Have attention to detail.
Ability to work varied hours/days as business dictates (Including Fridays & Saturdays).
Demonstrate ability to improve team performance through motivation, training and setting clear expectations.
Written and Verbal communication skills in English.
Ability to multitask and have excellent organizational skills is essential.
Must be able to lead, support, and contribute to team goals.
Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management, co-workers, and guests.

Nice To Haves

Experience such as car wash, retail and/or guest service industry preferred BUT NOT NEEDED.

Responsibilities

Manage site team and improve/maintain a clean, efficient site.
Maintain high standards of personal appearance and grooming, which include wearing proper uniform attire as well as site team following uniform/appearance policy.
Scheduling of site team by policy.
Ensue adherence to the schedule.
Review/Approve employee timecards.
Train the team on a high level of product knowledge, package details, upgrades as well as membership (Unlimited Wash) program.
Provide excellent guest experience by training the team on all internal and external marketing programs.
Provide daily directions to the team and ensure safety and other compliance procedures are being adhered to.
Anticipate, prevent, identify, and solve problems, as necessary.
Train on site open/close process and ensure site is fully operational during business hours.
Accountable for providing strong, positive, and pro-active leadership to the team while providing direction, feedback, and holding them accountable for performance and results.
Give corrective actions/Performance Improvement Plan (PIP) when needed following company policy/guidelines.
Maintains a safe work environment by following all safety protocols for the team and guests.
Perform monthly OSHA training.
Perform weekly/monthly inventory on consumables such as brooms, dust pans, tools etc.
Train the team and perform monthly consumables ordering.
Perform and train on after hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.).
Ensure staffing levels meet site needs.
Interview, Recruit, Hire and train all car wash staff.
Address and resolve customer concerns, complaints, and inquiries efficiently.
Be flexible to step into any role necessary.
Responsible for compliance with local, state, and federal laws.