Car Care Assistant Manager
About The Position
Accelerate Your Career with AAA Club Alliance! Are you a natural leader with a passion for maximizing performance and delivering results? This is your opportunity to take the wheel and steer your career forward with AAA Club Alliance. As an Automotive Repair Assistant Manager, you'll play a key role in daily shop operations—leading service department activities, developing high-performing teams, and ensuring every customer receives exceptional service. Leveraging your automotive expertise, leadership abilities, and operational mindset, you'll help drive productivity, profitability, and a culture of excellence. Join our state-of-the-art facility, work with cutting-edge technology, and grow your career with a company that invests in your success. Location: 5977 Harrison Avenue, Cincinnati, OH 45248
Requirements
- High school degree or equivalent required. A combination of education and experience may be considered in lieu of a degree.
- Minimum of 4 years of experience in the automotive repair industry required.
- Must possess and maintain a valid operator’s license.
- Satisfactory pre-and post-employment screening results.
Nice To Haves
- Automotive Service Excellence (ASE) certification preferred.
Responsibilities
- Supervises and mentors Repair Technicians, ensuring appropriate work assignments based on skill levels.
- Assists in the hiring, evaluation, training, and development of Repair Technicians and Service Advisors.
- Provides leadership by exercising firm, fair, and consistent management of all associates.
- Verifies that all repairs and maintenance on vehicles are completed accurately and professionally, following manufacturer guidelines and industry practices. Re-test repaired systems and road test vehicles as needed.
- Manages communication between the Car Care Center and customers, ensuring timely updates and accuracy of repair permissions, agreements, and expectations.
- Assists Service Advisors and Sales Associates in explaining repair recommendations to customers and obtaining approval for necessary repairs.
- Organizes work to maximize efficiency in vehicle movement, parts procurement, and overall job functions.
- Responsible for store operations and sales in the absence of the Manager, including creating estimates and work orders and assisting at the sales counter.
- Opens and closes the Car Care store, ensuring proper scheduling and management.
- Ensures continuous implementation of Car Care policies and procedures, including compliance with OSHA, M.A.P., State, and Hazmat regulations.
- Oversees a clean, well-organized work area and ensures proper maintenance of tools and equipment, including evaluating new equipment and following safety protocols.
- Accurately completes paperwork including repair information on work orders and state/emission inspection details.
- Reviews repair orders with Service Advisors and customers to ensure all requested repairs are completed.
- Monitors workflow and communicates with Service Advisors and Sales Associates regarding wait times and productivity.
- Maintains specific awareness of automotive products and general awareness of ACA’s offerings to enhance customer experiences and drive repeat business.
- Attends automotive meetings and seminars as recommended by management.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
