Captive Client Leader

Aon Corporation • Burlington, VT

7h • Hybrid

About The Position

This role exists to strengthen client outcomes through consultative captive leadership. As a Captive Client Services Director, you will act as the principal interface between captive clients and Aon, ensuring clients receive high-quality service, strategic insight, and access to the right expertise across the business. You will help clients make better decisions about captive performance, risk financing strategy, and long-term value creation. The role is shifting from transactional service delivery toward consultative client leadership. Success depends on your ability to deeply understand client priorities, proactively find opportunities, and build value through strategic conversations, insight-led communication, and effective orchestration of Aon capabilities. You will help shape the future-state client leadership model within ACIM, supporting a more proactive, data-driven, and commercially focused approach to client engagement.

Requirements

• Demonstrated advisory client engagement, building deep understanding of client priorities, challenges, and risk financing objectives and operating as a trusted advisor
• Strong strategic and commercial thinking, connecting client strategies, commercial opportunities, and Aon capabilities to create measurable value and support profitable growth
• Confirmed ability to orchestrate expertise across a matrixed organization, influencing without formal authority and aligning teams around shared client objectives
• Track record of owning client service delivery, managing service schedules and stewardship activity, and maintaining high standards of execution and governance
• Excellent communication skills, with the ability to turn technical information, market insight, and performance data into compelling narratives for senior collaborators
• Comfort operating in ambiguous or evolving situations, with sound judgment, learning agility, and the ability to draw on specialist expertise when needed
• Experience leading, coaching, or mentoring colleagues to build capability and consistent client leadership standards across teams
• Bachelor’s degree or equivalent experience in business, finance, risk management, or a related field.

Responsibilities

• Leading strategic client engagement for a portfolio of captive clients, acting as the primary relationship lead for senior executives
• Running annual account planning discussions aligned to client priorities, service requirements, and commercial objectives
• Coordinating strategy check-ins with subject matter experts to provide external perspectives, market insight, and forward-looking recommendations
• Reviewing stewardship reports, performance data, and service metrics to find opportunities for improvement and additional value creation
• Orchestrating internal teams across domiciles, Global Capability Centres, and wider Aon businesses to deliver integrated client outcomes
• Finding opportunities to strengthen client relationships, improve account profitability, and expand relevant Aon services
• Translating technical, financial, and performance information into clear client narratives and actionable recommendations
• Coaching and supporting more junior colleagues to strengthen client leadership capability and consistency of service delivery
• Maintaining delivery discipline across service schedules, governance commitments, and regulatory requirements

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions
• two “Global Wellbeing Days” each year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior