Captain - The Mansion - MGM Grand

MGM Resorts International • Las Vegas, NV

4d • Onsite

About The Position

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
As Captain of The Mansion, you will lead and oversee all aspects of Banquet Department operations while maintaining the highest hotel standards. You will direct, implement, and uphold a service-driven management philosophy that guides and inspires the team, ensuring exceptional guest experiences and 100% guest satisfaction.

Requirements

• High School Diploma, GED or equivalent required
• 2+ Years of Prior Relevant Experience (Experience in banquet and/or catering) required
• Work varied shifts, to include weekends and holidays required

Nice To Haves

• Experience with Sales and Marketing tools for Banquets preferred
• Multilingual, with the ability to speak two or more languages
• Knowledgeable in Far East cuisine, cultural etiquette, and Continental dining standards preferred

Responsibilities

• Lead and oversee all aspects of Banquet Department operations while maintaining the highest hotel standards.
• Direct, implement, and uphold a service-driven management philosophy that guides and inspires the team, ensuring exceptional guest experiences and 100% guest satisfaction.
• Meet with Chef and Stewarding to review scheduled group's menu and equipment requirements.
• Ensure agreement of delivery times, amounts and special arrangements.
• Train and direct Banquet wait staff; prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Monitor staff performance and appearance in all phases of service and job function, ensure procedures are carried out to departmental standards, rectify deficiencies with respective personnel.
• Anticipate guest needs, respond promptly and acknowledge all guests, and maintain positive guest relations.
• Knowledgeable of correct maintenance and use of equipment, requisition new equipment to replace those not up to standard and maintain enough equipment to service our functions as well as establish par levels for supplies and equipment.
• Knowledgeable of service requirements for menu selection, major ingredients, appearance, texture, quality standard, garnish and method of presentation.
• Check storage areas for proper supplies, organization and cleanliness; instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Inspect the scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up, rectify any deficiencies with respective departments.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED