Captain

The Alinea Group • Chicago, IL

1h • $26 - $27 • Onsite

About The Position

The Captain has the senior-most role on the front-of-house team. They provide excellent guest experiences by lending their expert hospitality knowledge to develop enriching guest experiences. A concept founded by Chef Grant Achatz and Nick Kokonas, Alinea has been globally praised for its molecular gastronomy techniques and innovative approach to modernist cuisine, pushing boundaries in a multi-sensory dining experience. It has also been named the Best Restaurant in the World by Elite Traveler, the Best Restaurant in North America by The World’s 50 Best Restaurants, and the Best Restaurant in the U.S. by Gourmet and Business Insider. Driven by the notion of doing the unexpected, guests can be assured to leave the dining room feeling inspired.

Requirements

• Unprecedented work ethic
• One plus years of experience as a captain in fine dining
• Works well in a fast-paced, chef-driven environment
• Works collaboratively as part of a team
• Strong communication skills and attention to detail
• Thinks quickly and efficiently in high-pressure situations
• Ability to carry a tray with food and/or drinks

Responsibilities

• Knowledge of reservations (PONs (People of Note), restrictions, or other special instructions)
• Focuses attention on guest needs and responds promptly
• Provides expert knowledge of food and beverage menus to guests, guiding their experiences
• Leads the completion of closing duties by utilizing the team and assigning them to tasks.
• Coaches and mentors the junior team members to help develop the service culture at TAG
• Ownership of the opening/closing checklists to ensure the standards are delivered accurately
• Monitors inventory and control systems to ensure adequate par stocks of linen, stationery
• Sets up guest-facing areas before service, including seating area, credenzas, and side stations
• Delivers all courses and course descriptions at the table when they arrive in the dining room
• Maintains complete knowledge of all menus, including ingredients and techniques used
• Communicates special requests and paces the experience of all guests in their section
• Maintains complete knowledge of table and seat numbers
• Greets and acknowledges all guests, providing a positive dining experience
• Monitors and ensures that all aspects of service conform to departmental standards
• Leads a team of staff members through an intricate service (Next and Alinea only)
• Navigates the POS system to charge and process payments in a timely manager
• Maintains a complete working knowledge of all the pairings utilized in any given current menu
• Trains others and upholds the standards set by the Chefs and Managers
• Anticipates the needs of all management figures (Chef) and guests and responds promptly
• Takes direction from Chefs, Expo, Bar, and dining room team
• Performing other duties as assigned by supervisor/manager

Benefits

• Competitive hourly wage at $26.00 - $26.50/hour
• Medical, vision, dental and life benefits available on the 1st month following full-time employment
• 50% company contribution to single HMO during the first 2 years of full-time employment, 100% contribution available after 2 years
• Paid time off
• 401(K) with a company match of up to 4% of deferred earnings
• CTA/Ventra discount available after 1 month of full-time employment
• Employee Dining Discount, 20% to any Alinea Group restaurant
• Referral Bonus Program available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed