Full- Time Captain | City Cruises Philadelphia

Hornblower•Philadelphia, PA

3d•Onsite

About The Position

The successful Captain will greet all guests and ensure each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and guest satisfaction, while maintaining a high level of profitability. This role involves rotating as cruise captain, ensuring adherence to procedures, thorough pre-cruise preparation, supervision of crew, proper piloting of the vessel, and compliance with all Coast Guard regulations and guest satisfaction objectives. The Captain will also gather pertinent cruise event details, conduct pre-cruise meetings, ensure staff and guest adherence to safety standards, participate in the Safety Program and emergency drills, and oversee the maintenance of ship systems and boarding facilities. Additionally, the Captain is responsible for recruiting and training non-exempt operations staff, scheduling crew, administering payroll, and developing positive working relationships with city department heads and peers. Problem resolution with guests in conjunction with the on-duty Restaurant Manager is also a key responsibility, along with executing collateral duties as assigned by Marine Management.

Requirements

High school diploma or equivalent required.
Must currently possess 100-ton license with a satisfactory record.
Minimum of five (5) years of marine experience-preferably to include two (2) years as a captain with an outstanding record.
Detailed working knowledge of all ship's systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation.
Must be able to operate vessel in accordance with all Coast Guard rules and procedures.
FCC Marine Radio Operator Permit.
Vessel handling and navigation knowledge required.
Able to communicate effectively in oral and written form.
Able to effectively deal with internal and external guests some of whom will require high levels of patience tact and diplomacy.
Ability to establish and maintain effective working relationships.
Ability to analyze and solve problems.
Demonstrated ability to manage multiple priorities/tasks.
Proficient knowledge of Microsoft Office applications (especially Word & Excel).
Per USCG regulations, must be a US Citizen or Permanent Resident.

Responsibilities

Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide.
Conduct thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction.
Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled.
Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.).
Ensure that staff and guests adhere to all safety standards and procedures.
Participate in the execution of the Safety Program, including emergency drills.
Participate in the proper maintenance of all ship's systems and boarding facilities.
Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations.
Ensure strict compliance to Emergency Response Plan.
Execute other projects as assigned by management.
Recruit non-exempt operations staff (crew) when necessary to fill vacant positions.
Deliver training to new crew.
Schedule crew according to staffing matrix.
Adhere to Company's performance management guidelines for all discipline and termination situations.
Recommend to Marine Management the promotion of crew to full-time annual positions.
Develop positive working relationships with city department heads and peers.
Develop strong teamwork within the staff.
Resolve guest problems in conjunction with the on-duty Restaurant Manager utilizing strong guest service skills and exercising effective communication skills.
Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies.
Complete all shift records: checklist, logbook, payroll, and documentation of safety training.
Ensure that incident reports are completed accurately and promptly.
Participate in administration of payroll system including scheduling, checking, transmitting, and processing.
Execute collateral duties as assigned by Marine Management: uniforms, crew training, safety training, recruiting, scheduling crew and routine vessel maintenance.
Schedule crew work periods to achieve maximum payroll efficiency.
Attend all scheduled meetings.
Other duties as assigned.