Captain - Training & Development

Allstar Pizza & More•Clute, TX

About The Position

Allstar Pizza & More is seeking a Captain – Training & Development to lead by example, develop team members, and help maintain high operational standards. This is a hands-on operational leadership position. Captains work alongside the team, rotate through different positions, and support efficient business operations. The Captain leads shifts and supports kitchen operations, food preparation, guest service, arena activities, parties, and other departments according to business needs. The role trains and coaches team members across multiple positions, supports the Rookie training program, evaluates performance, and helps develop future Trainers, Team Leads, and Captains. The Captain also reinforces food safety, cleanliness, operating procedures, and service standards while addressing performance concerns through coaching and accountability. Allstar Pizza & More is a fast-growing, community-focused restaurant brand focused on exceptional food, guest experiences, and developing leaders from within. Its team-driven culture values accountability, growth, and operational excellence.

Requirements

Strong communication, organization, and problem-solving skills.
Ability to coach, motivate, and hold team members accountable.
Proactive attitude and strong work ethic.
Comfortable working in a fast-paced, team-oriented environment.
Flexible availability, including evenings and weekends.
Willingness to work in multiple operational positions and help wherever the business needs support.
Previous leadership, coaching, training, or supervisory experience is preferred.

Nice To Haves

Restaurant, hospitality, entertainment, or customer service experience.

Responsibilities

Work in different positions throughout the business based on operational needs.
Support kitchen operations, food preparation, guest service, arena activities, parties, and other departments as needed.
Lead shifts and assist with daily operational responsibilities.
Maintain expectations for productivity, urgency, teamwork, and professionalism.
Step in wherever needed to support the team and provide a positive guest experience.
Identify operational challenges and help develop practical solutions.
Train and develop new team members across multiple positions.
Support the Rookie training program and help team members progress in their development.
Coach team members on procedures, efficiency, guest service, and quality.
Evaluate performance and provide constructive feedback.
Help develop future Trainers, Team Leads, and Captains.
Work with other leaders to ensure consistent training across departments.
Reinforce food safety, cleanliness, operational procedures, and service standards.
Help ensure team members follow established expectations.
Address performance concerns through coaching and accountability.
Partner with other Captains to improve operational consistency.
Lead by example and demonstrate expected standards.