Captain Server - Banquets

AccorHotel•Municipality of Jasper, AB

1d•Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Captain Server. As a Captain Server with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your engaging and anticipatory service will inspire the team and ensure the success of our banquet functions.

Requirements

Minimum 1 years serving experience required (must include at least 6 months a la carte service)
Previous leadership experience required
Valid Alberta driver’s license required
Excellent knowledge of wine, cocktails and beer required
Pro Serve certification required
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

Banquets experience preferred

Responsibilities

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Assist guests regarding menu items in an informative and helpful way
Take an active role with the training and development of new and existing staff
Project a pleasant and professional image to guests at all times
Build and maintain a high level of customer service and staff morale through outlet promotions and staff incentive programs
Assist management team to develop action plans to improve outlet performance
Ensure that the outlet is operating within the confines of the ALCB regulations
Have full knowledge of all menu items, garnishes, contents and preparation methods
Responsible for preparing and serving cocktails and other beverages on a daily basis
Deliver and present food items to guest tables
Bus and re-set tables
Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
Follow all safety and sanitation policies when handling food and beverage
Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
Report and handle guest concerns and react quickly and professionally in absence of manager
Attend regularly scheduled departmental and divisional meetings
Maximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions
Support employees while ensuring service standards are maintained
Walk through all FOH spaces at EOD to ensure proper tear down and cleaning procedures
Ensure appropriate staffing levels, and make informed decisions to cut staff, with the approval of manger on duty
Assign sections based on staffing levels / business needs
Perform and check opening / closing duties checklist and follow up with colleagues accordingly
Delegate and assign side duties and verify completion prior to sending staff home
Approve discounts and promos as per in house policies
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Other duties as assigned

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Starting rate of Pay: $19.10 / hour
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor